UK serviced apartment specialist City Nites has chosen Infor HMS as part of a strategy to improve customer service and support aggressive growth. City Nites has 93 apartments in London and Birmingham, and plans to double that number in the next 12 months. City Nites will use the Infor cloud-based application and the innovative Infor HMS Hotel Check-In for the Apple iPad to eliminate old-fashioned, manual registration desk processes.
"City Nites prides itself on excellent customer service skills and the use of all the up-to-date technology available to us," explains Daniel Bolger, managing director of City Nites. "There are many ways that our guests can check in with us, and numerous blocks within our properties that they will need to reach; this means that we need a portable system to give the ease of check-ins that our customers have come to expect."
"Infor HMS gives us a system that we can use 'on the move' in London for our personalized 'meet and greets' where our staff are using mainly iPads, as well as using it in our static Birmingham reception. We are also an ever-expanding company, and so a system that can manage our growth in an easy, smooth manner is vital."
City Nites has chosen a cloud-based deployment for Infor HMS to replace an on-premises legacy system that could not support its plans for growth or customer service improvements. The cloud-based deployment will allow City Nites hotels to minimize hardware requirements, reducing overall cost of ownership.
Infor HMS will also enable City Nites to monitor relevant comments made via social media channels such as Twitter. These comments can then be answered and addressed by marketing and operational personnel. At present, the vast variety of information channels makes it difficult to track all the possible sources of comments, especially around promotions.
Read the news release.