The next generation of Inforce software is now available, delivering a robust 360-degree view of the customer on the Salesforce platform.
Inforce is an Infor-developed solution that connects Salesforce with Infor's ERP and financial solutions.
Companies can leverage customer relationship management (CRM) information, while Inforce manages the security, filtering, and data management that users depend on to improve marketing, sales and service effectiveness, cross sell and up-sell opportunities, customer satisfaction and retention.
Inforce uses Infor ION technology to facilitate two-way communication between the back office and Inforce, so that relevant customer data entered into ERP systems automatically updates in Salesforce, and vice versa.
New capabilities in this release:
"Successful organizations are continuously looking for ways to create a more responsive enterprise centered on the customer," said Michael Bristol, senior product manager, Infor. "By connecting and enhancing CRM with ERP, organizations have clearer visibility into customer relationships, supporting a more customer-centric business process and providing teams with the tools to successfully leverage the entire customer life cycle in the cloud."