Next Gen of Inforce Releases
360 View of the CustomerPosted at - 11:30 AM on Wed, Aug 28, 2013

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Next Gen of Inforce Releases<br>360 View of the Customer

The next generation of Inforce software is now available, delivering a robust 360-degree view of the customer on the Salesforce platform.

Inforce is an Infor-developed solution that connects Salesforce with Infor's ERP and financial solutions.

Companies can leverage customer relationship management (CRM) information, while Inforce manages the security, filtering, and data management that users depend on to improve marketing, sales and service effectiveness, cross sell and up-sell opportunities, customer satisfaction and retention.

Inforce uses Infor ION technology to facilitate two-way communication between the back office and Inforce, so that relevant customer data entered into ERP systems automatically updates in Salesforce, and vice versa.

New capabilities in this release:

  • Support for multi-ERP and multi-company data
  • Ability to support any business object document (BOD)
  • New quote object receives and displays quote information from Infor ERP, and also allows a quote to be created and associated with a contact, account, opportunity or stand-alone.

"Successful organizations are continuously looking for ways to create a more responsive enterprise centered on the customer," said Michael Bristol, senior product manager, Infor. "By connecting and enhancing CRM with ERP, organizations have clearer visibility into customer relationships, supporting a more customer-centric business process and providing teams with the tools to successfully leverage the entire customer life cycle in the cloud."

Learn more.

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