Before its grand opening, a SONIC Drive-in restaurant in Spokane, Wash., had some specific challenges to meet. These challenges—common to many businesses—included:
Enter Infor. With industry and company-specific solutions, Infor was able to rise to the drive-in giant's demands—introducing the Spokane SONIC to Infor SmartSeries Point-of-Sale (POS) systems.
"Infor listened and understood our operational requirements. They implemented all of our feature requests into their software set to accommodate us before we opened for business," said Selina Harner, store manager, SONIC Drive-in Spokane.
The effects of the Infor SmartSeries POS systems were felt immediately—with the Spokane SONIC earning $1 million in its first 87 days—a record for all SONIC Drive-Ins.
The benefits of the implementation include:
"When the inevitable glitches arose, the Infor staff was there to immediately help us through the rough spots. Whether it involved minor tweaking or significant reconfiguration, Infor stayed with us until things were running smoothly to our satisfaction," said Preston Hawkins, co-owner of Clarus Group, which owns the SONIC franchise.