Titan Energy Worldwide is implementing Infor Service Management to increase transparency and consolidate disparate, siloed systems into an integrated, automated field service management solution.
"We needed a fully integrated solution and Single Source Systems had the expertise in the generator market we could count on," said Kathy Scherer, vice president of operations, Titan Energy Worldwide. "Infor's specialized applications will provide us with trusted information for an integrated, robust, and scalable, automated field service management system that we can count on."
Infor Service Management provides the tools needed for a fully connected service organization, including customer service interaction management/call management, service performance management for generating and maintaining complex equipment records, and a web-based service order dashboard for providing visibility and control to dispatchers, supervisors, and customers.
"The implementation of Infor Service Management at Titan will allow the organization to create a more fully connected service organization that drives value across the entire enterprise," said Cory Rhodes, Vice President, Single Source Systems. "Our expertise in this industry, combined with Infor's proven technology, will provide a framework to meet the organization's business objectives required for a successful end-to-end business deployment."