A new release of Infor Epiphany Sales & Service delivers real-time data to help companies analyze and engage with customers through social media.
Intertwining customer information already available through Infor Epiphany CRM Suite with social data, this application quickly provides users with enriched data to help understand the social profile of a customer they are interacting with.
"Highly customer-centric organizations are always on the lookout for ways to enhance the customer experience. Having timely, relevant information from consumers enables companies to engage in more successful one-on-one interactions with their customers," said George Wright, senior vice president and general manager, CRM, Infor. "Infor is able to deliver even more enhanced social insights to our customers through metrics, measurement, sentiment and analytics reporting, and deliver the data they need in real time to have more meaningful, engaged, and profitable interactions."
The updated Infor Epiphany Sales & Service also delivers:
This is the next step in the evolution of Infor Epiphany, helping enable companies to become social across three core areas: social engagement & servicing, social communications, and social commerce.