Healthcare

Below is a small sampling of Infor customers; please contact us for more customer stories.


Allina Health

Allina Health is “ecstatic” over the time-saving, streamlining processes of Infor Lawson Cash and Treasury Management. It’s “going to solve a lot of our problems.”

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Alpena

Alpena Regional Medical Center (ARMC) is a 146-bed acute care facility that also maintains a 24/7, full-service lab. ARMC routes more than 2,500 lab results per week between two provider clinics with seven locations. With only minor modifications to their purchased EMR interface, ARMC created a patient ID matching system using Infor Cloverleaf Integration Suite and Infor Cloverleaf Secure Courier. Now, 85 percent of tests and patients are pre-matched and require no medical record number manipulation—resulting in substantial, and sustainable, cost savings.

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Appalachian

Appalachian Regional Health System consists of three North Carolina hospitals and the Appalachian Regional Medical Associates practice management corporation. Throughout their health system, Appalachian had consolidated disparate applications with Infor solutions to align their organization across human resources, financials, and supply chain. With the addition of Infor Lawson Point of Use, Appalachian was able to boost productivity and revenue, automate replenishment requests, and reduce hours spent keying in patient supply charges. Best of all, they freed up clinical staff to focus on patient care.

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Bon Secours

Headquartered in Marriottsville, Maryland, Bon Secours Health System is a $3.3 billion not-for-profit Catholic health system sponsored by Bon Secours Ministries. The system owns, manages, or joint ventures 19 acute-care hospitals, 1 psychiatric hospital, 5 nursing care facilities, 4 assisted living facilities, and 14 home care and hospice services. The company needed to consolidate its HR and payroll systems, produce reports more quickly, and reduce manual processes. Since implementing Infor software, Bon Secours has produced reports in less time, automated 90 percent of reporting, and consolidated many different systems and processes.

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Boston Medical Center

Boston Medical Center (BMC) is a private, not-for-profit, 508-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine. Over many years, BMC’s system infrastructure had evolved into a highly-complex integration environment requiring 24/7/365 support to track hundreds of Cloverleaf interfaces in multiple production sites. BMC chose Infor Cloverleaf Global Monitor's web-based interface to generate alerts and emails to simplify the monitoring of multiple sites. Now, context-based sessions show the Interface Team the precise information they need, rather than requiring a “command central” approach.

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Carle Hospital

Carle Foundation Hospital and Carle Clinic Association had both been using Infor Lawson Supply Chain Management, Infor Lawson Financial Management, and Infor Lawson Human Capital Management when they merged to form the nonprofit healthcare system, Carle called Carle Hospital on April 1, 2010. There were a variety of questions that needed to be answered very quickly in order to complete the system merger. But now, the system functions with 28 companies, a single chart of accounts and one reporting structure for all major functions, including HR, finance and supply chain. Inventory and purchasing are centralized. And the most amazing part of it all is that these key decisions were made and implemented in just three months.

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Community Medical Centers

Based in Fresno, California, Community Medical Centers is the region's largest health care provider and private employer, operating three hospitals (Community Regional Medical Center, Clovis Community Medical Center and Fresno Heart & Surgical Hospital): several long-term care, outpatient, and other health care facilities: and a physician residency program in conjunction with the University of California, San Francisco. Community Medical Centers eliminated manual processes, improved information distribution, increased staff satisfaction, and enabled staff to focus on the right things with a full suite of Infor Lawson solutions.

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Dana Farber Cancer Institute

After deploying Infor Corporate Performance Management, Dana-Farber was able to reduce its budget process time by 40%, complete monthly actual-to-budget variance reporting more quickly, and provide more accurate data so executives could make critical decisions sooner. Overall, Dana-Farber significantly improved its financial accountability and business performance.

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Denver Health

Denver Health Medical Center is the Rocky Mountain Region’s Level 1 academic trauma center and the safety net hospital for the city of Denver. More than 40 percent of their patients are uninsured, so it’s of paramount importance to keep costs under control through the use of efficient and integrated technology. After adding Infor Lawson Mobile Supply Chain Management Receiving and Delivery to the Infor Supply Chain Management Suite they already owned, Denver Health was able to operate with fewer receiving and delivery staff, while at the same time saving money and improving customer satisfaction.

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Einstein Healthcare Network

A completely new implementation, Einstein’s human resources and payroll staff went live with Infor Human Capital Management Suite, Infor Financial Management Suite, Infor ProcessFlow Integrator and Infor Lawson BI. Proud of their record of continuous improvement, the human resources, payroll and IT staffs at Einstein have partnered on multiple initiatives designed to automate administrative functions, improve employee compliance, drive efficiencies throughout the organization and create sustainable cost reductions. Going live on Lawson was no exception.

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Indiana University Health

Indiana University Health is Indiana's most comprehensive healthcare system. The company needed to bring transparency and accountability to their supply chain operations while lowering costs. They implemented Infor Lawson Mobile Supply Chain Management on time and on budget. IU has benefited from more accurate inventory information, accelerated deliveries, reduced employee overtime, increased productivity, and cost savings.

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Large Health Provider Healthcare Client

With Infor PeopleAnswers Talent Science, a large, national, non-profit health organization streamlined its recruiting and hiring processes, reduced medical staff turnover by 34.76%, and improved patient care and services.

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Memorial Hermann

Ranked among the nation's top five large healthcare systems, Memorial Hermann Healthcare System is the largest not-for-profit healthcare system in Texas. More than 20,000 employees serve the greater Houston community through 12 hospitals, a vast network of affiliated physicians and numerous specialty programs and services. By implementing Infor Lawson Mobile Supply Chain Management, Infor Lawson Supply Chain Management, and Infor Lawson Enterprise Financial Management, the organization was able save money, make its P2P pipeline visible to all stakeholders, and improve workflow.

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National Healthcare Client

With Infor PeopleAnswers Talent Science, a national healthcare network streamlined nursing recruiting and hiring processes, raised on-the-job nursing performance levels, improved nursing interactions with patients and doctors, and reduced first-year nursing turnover by 47%.

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Sescam

After deploying Infor EAM, the Health Service of Castilla-La Mancha (SESCAM) in Spain significantly improved asset performance among its 200 centers, and extended the useful life of its assets. SESCAM can more accurately schedule preventive maintenance, anticipate problems, and monitor and audit assets to comply with official regulations. Through the centralized system, the organization has unified and standardized asset maintenance, streamlined processes, stored historical data for cost and failure analysis, and made much progress in consolidating asset maintenance at all centers.

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St. Luke's Episcopal Hospital

St. Luke's Episcopal Health System employs more than 4,000 staff members and consists of six hospitals, two diagnostic and treatment centers, two medical clinics, and three emergency care facilities in the Houston area. In 2003, St. Luke’s determined that an upgrade to its existing interface environment was required. St. Luke’s engaged Infor to deploy the Infor Cloverleaf Integration Engine. For St. Luke’s, the Infor Cloverleaf Integration Engine allowed a simple migration to an affordable interface engine with robust monitoring tools. Benefits included reduced maintenance requirements, reduced amount of time needed to develop an interface, and the elimination of the need to turn off the interface to make changes.

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The Department of Health, Social Services and Public Safety of Northern Ireland

The Department of Health, Social Services and Public Safety of Northern Ireland has successfully deployed an integrated radiology and PACS solution across 27 hospitals performing more than 1.2 million examinations per year. Sectra and its partner Steria selected the Infor Cloverleaf Integration Suite delivered by E.Novation UK to link together many different Trust Patient Administration systems to support a totally seamless workflow of images and information.

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The Institute for Transfusion Medicine (ITxM)

The Institute for Transfusion Medicine (ITxM) has improved billing efficiency, and simplified its receivables into a single system with Infor Healthcare Revenue Cycle Management.

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Thomas Jefferson University Hospitals

Thomas Jefferson University Hospitals, a 969-bed academic medical center in Philadelphia, employs 6,717 at five locations. The organization was struggling with a scheduling system that was manual, labor-intensive, and inaccurate. In addition, the scheduling system was not able to identify staffing needs system wide. With Infor Enwisen Scheduling & Staffing, the organization now has proactive insight into staffing decisions and can monitor scheduling standards and compliance. Nurses are better able to control their schedules, and the organization is saving money by using its flexible nursing pool more efficiently.

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University Health Care System

University Health Care System of Augusta, Georgia, is an integrated, not-for-profit healthcare provider that selected InforCorporate Performance Management to improve its operational control. UHCS has shaved off more than two months from its budget cycle and now consistently closes its financial statements a week sooner.

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