Home > Support and Services
Infor365 Community, available to all active maintenance customers, offers over 90 product groups devoted to specific Infor products. For more information visit: http://www.infor.com/support/
We provide industry-leading customer support and hospitality services to ensure you are getting the most from your technology investments. We approach relationships with our customers as true business partnerships, and our dedicated customer support and hospitality services are evidence of this commitment. In fact, we were the first property management vendor to provide true 24x7 support to all our customers.
We're also an industry leader in the amount of revenue we spend on research and development-and that investment includes the customer support and hospitality services offerings we provide. We take an innovative approach to solving age-old problems—such as hospitality staffing turnover—by investing in new technologies like our e-learning hospitality services. By educating your staff online to more effectively use technology, you can help enhance guest services, increase operational efficiencies, and reduce costs.
Our customer support and hospitality services include:
Worldwide support organization
Our experienced customer support staff is dedicated to providing extraordinary service to your properties around the world. Our support organization follows the sun with an international team that serves a variety of cultures, providing 24x7 support year-round from our worldwide and regional support centers. Learn more about our support organization.
Contacting customer support
Flexibility is the key. You can access customer support using online resources or by contacting us via telephone, fax or email. Find out how to contact customer support.
Online support resources
You need quick answers to your support questions, knowledge of the status of any support incidents, and responsiveness to your requests. We deliver all of this customer support information at your fingertips online through the Customer Center, which includes the Knowledge Center and Support Incident System. More about online support resources. Access the Customer Center.
Hospitality services
You expect a smooth transition and continued effectiveness from your technology investment. Our hospitality services help deliver those results with installation assistance, customer training, post-installation reviews, and ongoing support, including customization and e-learning services. Learn more about hospitality services.
