Infor Professional Services

Infor Professional Services

Solutions for service-based businesses

Profit, talent, and delivery for services-based companies

In a service-centric market where you must drive client and employee satisfaction, enhance service profitability, and sustain growth, Infor Professional Services applications provide a firm foundation for you to realize greater business benefits than ever before. Our innovative solution unifies your front and back office needs, providing you with greater visibility to make decisions that optimize productivity, operational efficiency, and financial margins. By leveraging our comprehensive capabilities, you get industry-specific tools for:

  • Advisory and consulting services
  • Business and consumer service
  • Staffing and employment agencies
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Solution strengths

Drive top line growth

Drive top-line growth

Gain a 360-degree view of customer interactions to help you provide better service, have more meaningful conversations, and anticipate customer needs. With the right solution, you’ll be able to create experiences your customers love—and be better prepared to translate this engagement into increased sales.

Optimize your talent

Optimize your talent

Your employees represent the best your firm has to offer. Unlock the potential of your organization’s talent by identifying, hiring, developing, rewarding, and retaining the best of the best. You can accomplish this with an integrated solution that leverages science to ensure that you have the right staff in place to better serve clients.

Improve service profitability

Improve service profitability

Even the smallest fluctuation in your time tracking, time sheets, and utilization reports can have a huge impact on your profits. Our solution lets you view capacity, estimate delivery dates, and even reserve resources when work is requested. And, resource managers can view the services pipeline and procure, train, and deploy resources in a way that maximizes productivity.

Gain one clear view of your business

Gain one clear view of your business

Say goodbye to old systems and inefficient processes. Infor's next-generation applications are fully integrated and connected to give you one unified view of your business for better decision-making. With your data connected across all of your mission-critical systems, you can turn insights into action and ensure predictability and repeatability in your processes.

Highlights and core functionality

Identify the best opportunities, generate competitive business proposals, and deliver what you promise. Project budgets can be created manually or from best-practice templates that use past project performance to provide stronger estimates. When it comes time to bid, you'll improve demand forecasting to avoid the threat of resource shortages.

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Your success lies in optimizing your margins and balancing your resource utilization with market demand. Get real-time insights into all of your projects, so you can determine where to concentrate your resources and business development efforts. You'll be able to take full advantage of your resource allocations and commit to project timelines.

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The services industry is dependent on consistent service, and today's customer is more informed and expects faster delivery of complex requests at a lower cost. Understanding talent requirements and capabilities, and matching labor to demand with the right people at the right time, are essential to success. Infor HCM solutions understand and support your need for a complete view of the workforce, so you can attract, hire, retain, and inspire your staff.

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From time and expense to costing and billing, get the innovative, forward-thinking technology you need to compete in a dynamic and volatile environment. Our mobile, globally enabled, collaborative, and highly adaptable financial solutions help you accelerate growth, while keeping costs and risks under control.

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Give your organization access to business and financial performance data anytime, anywhere, and empower your management teams to make better decisions. Provide one central source of the truth and a seamless connection between your transaction systems and your business intelligence—all with an engaging, innovative user experience.

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DuffandPhelps

Infor offers more than technology or a tool. They have a team of business and technology experts who are helping us leverage and adapt their technologies along with our entire family of ERP tools to become a more innovative and efficient business.

MATT HENRY Director of Technology
Duff & Phelps