Every organization wants to get the right information to employees faster and maintain effective processes that are in alignment with corporate goals. Yet administrative details hinder real progress, disengaging new hires and making it more difficult for HR to expediently provide service and focus on what matters most. As a result, productivity goals fall short.
Infor HR Service Delivery is an advanced, multi-tier service platform that helps your organization get more done with fewer resources, which lowers costs. The transformative technology makes it possible for employees to resolve more than 70% of routine transactions and inquiries without HR intervention, empowering your workforce while freeing your HR team to focus on higher-value projects.
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What if you could use your service delivery model not only to disseminate critical information more quickly, but also to personalize the experience in a way that drives better employee engagement and productivity? Infor HR Service Delivery empowers users with access to the relevant information they need, whenever and wherever they need it most.
The HR Knowledgebase, HR Case Management, Onboarding, Offboarding, and Total Rewards tools allow you to offer better services with fewer resources. But HR Service Delivery also helps you create better experiences across the organization. You not only reduce costs and transform HR into a trusted partner, but you also lift engagement.
The best call your HR service centers receive is the one that is never made. Infor HR Service Delivery helps employees quickly and easily answer their own questions 80-90% of the time, helps HR find relevant information quickly to promote first-call resolution, and frees HR to focus on other strategic activities.
Mobile technology allows you to provide anytime, anywhere access to relevant information by extending your Tier-0 service delivery to mobile platforms. Employees can access benefit and policy information on-the-go, create and manage self-service cases, search the HR Knowledgebase, and submit questions to HR.
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HR Service Delivery has been a win for everyone: Employees help themselves to get information more quickly, HR performs less administrative work and more value-add tasks, and the business is more efficient and effective, saving time and money.
Infor HR Service Delivery provides a unique and innovative multi-tier HR service delivery platform to help HR deliver better services faster, with fewer resources and lower costs.
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