Infor Support Portal
This all-in-one hub gives you instant access to everything available through Infor Support, from software patches to service packs, customer communities, and beyond. We update the knowledge base with new articles every day (one million and counting!), plus this is where you'll find the Infor Support Assistant—a groundbreaking tool that's in tune with your Infor applications, so we can proactively help manage your issues and upgrades.
Learn more about the portal ›
The Infor Support difference
We know our stuff
We collaborate with the developers who create and update the applications we support. Some of us even helped develop the apps from the ground up, so we understand them inside and out.
We don't read from a script
We don't believe in canned responses or "one-size-fits-all" support. When you have a question, we're listening. And when we have an answer, we make it specific to the issue you're facing right now.
We are people-focused
We love getting to know our customers. As Alan, one of our superstar analysts, puts it: "We've all developed personal relationships with our customers and we really want to help them succeed."
Get in touch with the Infor Support team
Connecting is what Infor Support is all about. Every day, customers like you thrive with the help of a trained support team that delivers specialized and personalized support from proactive and accountable support representatives. You can rely on Infor Support to help make the most of your solutions—no matter how challenging or rapidly changing your business environment.Connect with us ›
Looking for something more personal?
Your organization is unique, and so are your business needs. At Infor we want you to get the most value from your investment. With Infor Elite Support, you have a designated Customer Success Manager who is your personal Infor advocate and guide to ongoing value realization.
Infor Customer Success Managers have deep knowledge about the intricacies of our products and the businesses we serve. They don’t just manage accounts—they connect with our customers, dig into the details of their challenges, and offer meticulously thought-out solutions.
Request more information regarding Infor Elite Support and our Customer Success team.
Infor Customer Success Managers have a true passion for our customers. They are prepared to get their hands dirty and have a willingness to understand your challenges.
Read about our commitment to your success ›
Infor CSMs are engaged and responsible to thoroughly understand their clients’ businesses and coach them according to their needs. Effective CSMs are always working to improve their knowledge and abilities. They look forward to sharing best practices, advice, and learning from other companies in your industry.
Our CSM’s provide input into your strategic plans and helping you to identify areas where you could improve your use of Infor products. It is our mission to make your working life simpler, more pleasant, and more productive.
Watch the video to learn more about Infor CSMs ›
"I submitted my incident at 5 p.m. on a Friday and got a response almost immediately. We were able to resolve the issue, and it kept me from worrying the whole weekend."
Liz Woolfrey IDEX Health & Science LLC
Check out what our customers are saying about Infor Support
Red Wing Shoes
“Not only are they great people, they’re great product people. They come with either a business or a support background, they understand the product, and they’re great advocates for us.”
I.T. Business Partner, Red Wing Shoe Company
Greenville Health Systems
Kim Simmons, I/S Finance Systems Manager, talks about how partnering with an Infor Customer Success Manager has been invaluable to Greenville Health System’s expansion of its software portfolio.
City of Greensboro
Chryste Hofer, Deputy CIO discusses how Infor Elite Support and Customer Success Management are critical to helping her manage her enterprise-wide software solutions for the City of Greensboro.
Amazing work deserves amazing awards. For nine years in a row, we've won the Confirmit Achievement in Customer Excellence Award, an honor that recognizes outstanding achievement in customer satisfaction. Go team!
"The dedication to resolving this case is the best I have ever experienced. The support was patient and always eager to dig right back in."
DAN HOWELLS Numatics, Inc.
Pick a plan that's just right for you
Choose our essential plan and you'll receive 24/5 support for critical issues, plus easy access to software updates, feature packs, and so much more
Get direct access to the Infor Support analysts who will answer your questions about
processes, product functions, and features.
24/7 online support
The Infor Support Portal is available 24/7 to log incidents, download updates and patches, and find answers within the knowledge base.
Complete services and features:
- Unlimited incidents
- Continuous online support
- Telephone access
- Remote access
- Defined incident response*
- Priority incident queuing
- 24/5 access to critical incident support*
- How-to assistance
- Online communities
- Recorded briefings
- Critical solution notification
- Component system updates and feature packs
- Component system patches and service packs
*Not available for some products.
Go with Infor Premium Support and you'll get all the benefits of Infor Support as well as 24/7 critical incident support and access to educational briefings, which feature live Q&A sessions with the Infor Support Team.
Sign up for Infor Elite Support and you'll get all the advantages of Infor Premium Support. We'll also set you up with your very own Customer Success Manager who will oversee and prioritize your incidents, patches, and beyond. Plus, you'll have access to special events support and insight into upcoming enhancements and upgrades.
Infor Support Plan Features and Product Life Cycle Policy
Select a language below to read the Infor Support Plan Features document to understand the three Support Plans, their features and feature descriptions. You can also view the Infor General Product Life Cycle Policy here.