Hospitality industry decision-makers often find themselves in a conundrum when investing in new software solutions. They’re caught between the stability of an existing solution that everyone in the organization knows, and the need to innovate and change with the times in a way that only a new and more advanced solution can deliver. So, how do they find a balance? How do they frame a buying strategy and roadmap for their leaders and board members during crucial processes to choose new hospitality software? Here are some elements to help guide that journey.