Solution
Kuehne+Nagel has had a long-standing technology partnership
with Infor Nexus® since 2013 to deliver cloud-based global
logistics visibility and control for key international supply
chain customers.
To enable its new growth strategy, in 2018, Kuehne+Nagel
announced that Infor Nexus would become part of its dual
platform technology approach, providing options to meet its
customers' ever-expanding requirements and complexity.
A major part of the Kuehne+Nagel and Infor partnership has
been the drive to constantly innovate service offerings using
technology to be the first and best movers in the market. The
collaboration has pushed frontiers across executives, products,
delivery, client success, and account management stakeholders
to make this partnership strategic. End-to-end visibility and
control of supply chain processes are critical to managing the
risk and reward of global manufacturing and procurement.
Kuehne+Nagel provides the capabilities, infrastructure, and
expertise to help its customers create and maintain robust
inbound supply chains, across supply chain partners.
Kuehne+Nagel is an acknowledged pioneer in logistics
information management, and Infor Nexus has proven to be
a trusted business partner in supporting its professionals with
a network and application suite that helps in planning,
controlling, monitoring, measuring, reviewing, and—most
importantly—delivering value across the supply chain.
Over the last two years, Kuehne+Nagel’s International Supply
Chain Management solution has achieved a number of
milestones with the Infor Nexus platform:
- Increased new customer wins by over 50%
- Increased transaction volumes by 3X
- Expanded sales success into new markets
- Brought new Infor Nexus capabilities to market
- First 3PL to deploy the Network Transportation Management
(NTM) Optimizer and the Factory Management module for
specific customer needs
As Kuehne+Nagel has grown its business, each customer win
represents a new technology project. Implementation to
onboard new customers and their specific supply chain partners
to the Infor Nexus network is typically completed in a few
months. Program management ensures that as supply chains
evolve and business needs change with each customer, KN ISC
can swiftly deploy new solutions that may involve both
proprietary Kuehne+Nagel technologies and Infor Nexus.
Multi-national customers may require multi-stage projects,
for example, onboarding a new division or regional business
unit to the existing global services already managed in the
Infor Nexus network.
With its market-leading design as a cloud-first network for
multi-enterprise, multi-national supply chain operations,
the Infor Nexus platform covers all shipping modes,
international and domestic, and both inbound and outbound
flows, which are all essential parts of Kuehne+Nagel ISC
customer solutions. Leveraging the strategic visibility and
multi-party synchronization made possible by the network,
Kuehne+Nagel’s experts drive value to customers for better
performance at lower costs through better managed lead times,
increased product velocity, and exception management, which
is closely aligned with each customer’s business needs.
Projects involving Kuehne+Nagel have been innovative,
addressing high complexity, at work across the Infor Nexus ecosystem. The cloud-based Infor Nexus supply chain
network platform helps solve global business problems and
deliver multi-enterprise value, and Kuehne+Nagel has been
a ‘first mover’ among the top logistics service providers (LSPs)
that use the platform. The company has pioneered the
application of newer functionality like the Optimiser, and more
focused solutions such as Factory Management and
Transportation Sourcing.
As a global business, Kuehne+Nagel is acutely aware of the
highly interconnected nature of business and community
in logistics operations, of ‘network effects,’ and this informs
both its growth strategies as well as its service offerings.
‘Ongoing transformational development is changing our
customers’ mindsets, expectations and behavior. It influences
how we are perceived and how customers interact with us,’
says Eric B. Williams, Global Head International Supply Chain,
Kuehne+Nagel.
‘Without the logistics industry we wouldn’t have access
to the products that power our lives, the medicines that
prevent and cure disease, and the ability to respond to global
crises with critical supplies and life-saving nourishment,’
Williams continues.
‘We wouldn’t have access to impact. This access brings with
it a responsibility to focus not only on profits, but on people,
communities and the planet we all depend on,’ says Williams.
‘That’s why we work hard to connect our network and our
knowledge with the needs of the more than 800 communities
where Kuehne+Nagel colleagues live and work.’
About Kuehne+Nagel
Formed in 1890, Kuehne+Nagel is a world-class global logistics
provider with top-ranked services in sea, air, road, and contract
logistics. The company provides market-leading supply chain
management services that help companies drive competitive
advantage by leveraging people, processes, and technology
to create best-of-breed supply chains.
Headquartered in Schindellegi, Switzerland, Kuehne+Nagel
has been successfully providing logistics solutions for more
than 130 years to customers across the global construction,
equipment, financial services, logistics, and professional
services industries. Its global logistics network spans more
than 100 countries, incorporating 1,400 offices and distribution
facilities, staffed by over 78,000 logistics experts who speak the
local language and understand the local culture.