Last updated: January 18, 2022 What's new?
Jump to section:
- Personal Data Infor Collects
- Applicants’ Personal Data
- How Infor Uses Personal Data
- Reasons We Share Personal Data
- How to Access and Control Your Personal Data
- International Transfers of Data
- TrustArc Review of Infor GDPR Privacy Program Compliance
- Products Provided by Your Organization
- How Long We Retain Your Personal Information
- How We Protect Your Personal Information
- Personal Data Processed by Infor on Behalf of Its Customers
- U.S. Privacy Shield Certified Infor Entities
- How to Contact Us
Personal Data Infor Collects
Infor collects data from you through our interactions with you and through our products. The data we collect depends on the context of your interactions with Infor and the choices you make, including your privacy settings and the products and features you use. You provide some data to us directly (e.g., contact information, job information), we collect data about your interactions with and use of our products (e.g., cookies or other electronic trackers, customer relationship management information), and we obtain data about you from third parties (e.g., information from an Infor partner or information about your attendance at an event sponsored by Infor).
When you interact with us, we collect information sent to us by your device. The information we collect may include data about the pages you access, your computer IP address, device ID or unique identifier, device type, geolocation information, computer and connection information, and mobile network information.
You have choices about the technology you use and the data you share with us. When we ask you to provide personal data, you may decline. However, many of our products require some personal data to provide you with a service. If you choose not to provide that necessary data, you will not be able to use that product or feature. Similarly, where we need personal data by law or to enter into or carry out a contract with you, we will not be able to proceed if you do not provide the data. We will let you know if not providing the personal information will result in our inability to provide you with a product or service. In cases where providing personal data is optional, certain features like personalization will not work if you choose not to provide the personal data.
Applicants’ Personal Data
If you are applying for a job with either Infor or one of its customers, we collect additional information related to your employment application.
For job applicants using Infor’s Talent Science software to apply to an Infor customer, we share your personal information and our assessment with Infor’s customer to whom you are applying (or for whom you already work). Our assessment uses the information you provide to help our customers develop their workforce.
At our customer’s or your request, we may disclose your personal data to third parties for employment screening, background checks, credential verification services, or other similar services related to verifying the accuracy of the information you have provided. If you do not want your personal data, (including test results or background checks) used as described here, you should not provide us with your personal data. Not providing the personal data will preclude you from proceeding with your Talent Science application.
For job applicants applying directly to Infor, we use the personal data you have provided to make employment decisions, as well as for our other legitimate business purposes, such as workforce analysis, gaining a greater understanding of our applicants, attracting talented individuals, and providing you with information about job vacancies at Infor. We also use your data to comply with our legal obligations, such as applicable immigration or employment laws.
How Infor Uses Personal Data
Infor uses the data we collect about you to provide you with rewarding, interactive experiences. In particular, we use data to:
- Provide our products and services, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when necessary to provide the service or other transaction you have requested.
- Improve and develop our products.
- Personalize our products.
- Advertise and market to you, which includes sending promotional communications and targeting advertising.
We also use the data for our business purposes, including analyzing our performance, meeting our legal obligations, and developing our workforce. To achieve these purposes, we sometimes combine data we collect from different contexts to give you a better experience, to make informed business decisions, and for other legitimate reasons. For example, we may combine information we have about your current engagement with our products with information relating to your other interactions with Infor, including your attendance at Infor sponsored events. We may also combine data in other contexts.
How to Access and Control Your Personal Data
You have choices about how Infor collects and uses your data. You can exercise your data protection rights by contacting Infor or by clicking here. You have certain rights, including to access, correct, erase, object to, or restrict our use of your personal data. You may also withdraw your consent for our use of your personal information, if applicable. In some circumstances, you may request a copy of your personal information in a usable electronic format. In some cases, your access or control of your personal data may be limited, where required or permitted by applicable law. Where applicable, you may also lodge a complaint with your local data protection authority.
You may control the use of your data for advertising from Infor by visiting our Preference Center. Not all personal data processed by Infor may be accessed or controlled using the preferences page. If you want to access or control personal data processed by Infor that is not available using the tools located on the preferences page, you can contact Infor at the address listed below.
International Transfers of Data
Infor is a global organization with its headquarters in the United States. We may share your personal information among Infor, our affiliates, our service providers, and other third parties that may be outside the country in which you reside. We have put in place appropriate safeguards to handle the transfers of data to ensure that your personal information is handled as described in this policy.
As a result of the decision of the Court of Justice of the European Union in Case C-311/18 (“Schrems II”) on July 16, 2020, the Privacy Shield Framework is no longer suitable as a mechanism to ensure the lawfulness of transfers of Personal Data from the EU, UK and Switzerland to the US. We maintain adherence to this Framework as required to maintain our Privacy Shield certification, and particularly with regard to personal data already transferred from the EU, UK or Switzerland to the US. We continue to ensure the lawful transfer of personal data from the EU, UK and Switzerland to the US through alternative mechanisms such as the Standard Contractual Clauses, as approved by the European Commission. Standard Contractual Clauses were not invalidated by the decision of the Court of Justice of the European Union as a lawful transfer mechanism. We are monitoring the situation as it develops and will update this information with any amendments needed to remain compliant.If you have an unresolved privacy or data security concern that we have not addressed satisfactorily, please contact our third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, an individual may invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms: https://www.privacyshield.gov/article?id=ANNEX-I-introduction. Infor has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Infor shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless Infor proves that it is not responsible for the event giving rise to the damage.
Products Provided by Your Organization
If you use an email address provided by your employer or another organization to access Infor products, that organization has the ability to control and administer your Infor product account, as well as the ability to access and process your data.
How Long We Retain Your Personal Information
Generally, we will keep your personal data for the duration of our relationship with you. After our relationship ends, we will retain your personal information for a period of time that permits us to satisfy the following purposes: record retention as may be required by applicable law, for use in a legal claim or proceeding, to address any complaints we receive regarding our products or services, or other legitimate business reasons.
How We Protect Your Personal Information
The security of your personal data is important to us. We use appropriate technical and organizational measures to protect the security of your data.
Personal Data Processed by Infor on Behalf of Its Customers
In connection with the products and services we provide, we may transfer personal information to companies that help us provide our products and services. Transfers to these third parties are governed by our agreements with our customers.
U.S. Privacy Shield Certified Infor Entities
Infor (US), Inc., Infinium Software, Inc., Infor Public Sector, Inc., and Seneca Acquisition Subsidiary, Inc. participate in Privacy Shield and adhere to the Privacy Shield Principles. While these Infor entities are the only Infor affiliates formally registered for Privacy Shield, all Infor entities worldwide agree to comply with the Privacy Shield Principles.
From time to time, we may modify or update this policy. You can see at the top of the policy when it was last updated. If we substantially modify this policy, we will notify you of the changes by posting them on our website. Any changes to our policy are effective as of the date we post such changes, unless we inform you otherwise. If we modify our policy in a way that would have a substantial impact on the nature of processing or your privacy rights, we would provide sufficient advance notice to provide you with an opportunity to exercise your rights.
How to Contact Us
Attention: Global Data Privacy Officer
40 General Warren Blvd
Malvern, PA 19355
To update your Marketing Preferences, please visit our Preference Center.