Customer Success and Services
Unlock superior business outcomes with CareFor
Getting the most value from your software solution investments shouldn't be challenging – with CareFor Success and CareFor Managed Services, it's not.
What is CareFor?
Sustainable Success, Delivered by Experts
Each business has a unique set of needs. Led by a team of software and industry-specific experts, CareFor provides the strategic guidance you need to maximize the value of Infor’s cloud-native solutions and unlock continuous innovation, at every step of your unique transformation journey.
CareFor Success
Staying one step ahead is critical in building sustainable success. CareFor Success partners directly with you to provide the expertise, tools, and resources you need to optimize solutions, innovate for future growth, and realize long-term value.
CareFor Managed Services
Business transformation isn’t built in a day – it’s a journey. CareFor Managed Services provides ongoing support to reduce complexity and drive continual improvement in the cloud for faster, better business that lasts.
CareFor unleashes your full potential
Sustainable Success
What does Infor mean by sustainable success?
Success is an ongoing journey
Sustainable success is exactly what it sounds like — success that lasts longer than any single moment, go-live, or win. CareFor exists to help your team achieve sustainable success.
To do this, CareFor ensures your team has the tools they need to innovate using Infor’s industry-specific cloud-based solutions, from specific skills to readiness plans. CareFor helps you use Infor’s solutions to adapt to ever-changing business needs, partnering with you at each and every step to drive your desired outcomes today, and proactively prepare for tomorrow.
Driving Better Business with CareFor Success
A solution can only be powerful if it is efficiently and effectively used. CareFor Success provides you with the expertise, tools, and resources you need to accelerate time to value, minimize risk, increase innovation, and pave a path to sustainable success.
Strategic Guidance
Value Advisory
Enhanced Support
Sustaining Success with CareFor Managed Services
Business application support
Release impact management
Cloud release update assessment and recommendations specific to your business’s Infor solution.
Automated testing services
Automated regression testing to identify impacts and validate your solution during change events.
Extension lifecycle management
Support for what makes your Infor solution unique and development resources to help meet future requirements.
Application administration
Application-level administration, maintenance, and pre- and post-cloud update and refresh activities.
Solution monitoring
24/7 monitoring and response for your most critical interfaces and application jobs.