Last Updated: September 7, 2016
Your Privacy Rights
Jump to section:
- Scope and Consent
- EU-U.S. Privacy Shield and U.S.-Swiss Safe Harbor
- Other Important Information
- How We Collect Your Personal information
- How We Use the Personal information We Collect
- How We Share Personal information with Third Parties
- How We Protect and Store Personal information
- How You Can Access or Change Your Personal information
- How You Can Contact Us about Privacy
Scope and Consent
Infor honors your choices. You can choose whether you wish to receive promotional emails, SMS messages, telephone calls and postal mail from us by using the Opt out methods described below (see "How You Can Opt Out of Marketing Communications"). If we determine that your explicit consent is needed, we will obtain that consent before or at the time of data collection.
EU-U.S. Privacy Shield
Infor, which includes its respective successors, subsidiaries, divisions and groups, participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Infor is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework's applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List at https://www.privacyshield.gov/list.
Infor is responsible for the processing of personal data it receives, and under Privacy Shield, we may subsequently transfer that data to a third party acting as an agent on our behalf. Infor complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Infor is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Infor may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
U.S.-Swiss Safe Harbor
Infor complies with the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Infor has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Infor's certification, please visit https://safeharbor.export.gov/swisslist.aspx.
Other Important Information
You acknowledge (a) that you are accessing a website that is based in the United States, (b) that you are providing personal information to a company in the United States, and (c) that Infor must adhere to laws of the United States. You agree that personal information collected on our Site may be stored and processed in the United States or any other country in which Infor, its affiliates, partners, service providers, or agents maintain facilities, and while in such jurisdictions may be subject to access pursuant to the laws of those jurisdictions. Each of these countries has different privacy laws that afford varying levels of protection for your personal information, and such laws may be less stringent or may not be as comprehensive as those laws that exist in your country.
How We Collect Your Personal information
When you visit our Site, we collect the following types of personal information in order to provide you with use of and access to our websites, applications, services, and solutions, and to help us personalize and improve your experience.
Information you provide to us: We may collect personal information, such as your name, address, phone, email and other similar information that you enter directly onto or in connection with our Site. Generally, personal information is requested when: (i) Infor customers register to use the customer portal area of our Site (the "Customer Portal") and (ii) when visitors to our Site request certain information about Infor products and services.
Other methods of collection: We may also collect information from or about you in other ways, such as through your contact with our customer support team, your results when you respond to a survey, and your interactions with members of the Infor corporate family or other companies.
Service Provider data collection and processing: Infor collects information under the direction of its Customers, and we have no direct relationship with the individuals about, for, or from whom the personal data is collected. In connection with our processing, we may transfer personal information to group entities or companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Customers. If you are a customer or end user of one of our Customers (i.e., the company with whom you do business, are employed by, or occasionally interact) and you would no longer like to be contacted by that company, then please contact that company directly.
How We Use the Personal information We Collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, and efficient visitor and customer experience. We may also use your personal information to:
- operate this website;
- provide support or to carry out the service(s) you have requested or authorized;
- troubleshoot your issue and provide you with more effective customer service;
- distribute alerts concerning product upgrades, special offers, updated information, and other new products and services from Infor or our partners;
- share relevant information with affiliates and third-parties; or
- for such other purposes as required or permitted by law.
How We Protect and Store Personal information
We endeavor to protect the security of your personal information. We use a variety of security technologies and procedures to try to protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
How You Can Access or Change Your Personal information
Upon request, Infor will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging in to your account or by contacting us at Privacy.Inquiries@infor.com. We will respond to your request within a reasonable timeframe.
Infor acknowledges that you have the right to access your personal information. Infor has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to Infor’s Customer (the data controller). If requested to remove data, we will respond within a reasonable timeframe. In certain circumstances, we may be required by law to retain your personal information, or we may need to retain your personal information in order to continue providing a service.
How You Can Opt Out of Marketing Communications
You may sign-up to receive email or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the "Unsubscribe" link found in the emails that we send to you. Depending on the product you use, you may also log into your Site account to edit your profile, or you may contact us at Privacy.Inquiries@infor.com.
How You Can Contact Us about Privacy
Global Privacy Officer
40 General Warren Blvd
Malvern, PA 19355