Infor Privacy Policy

Infor Privacy Policy

Infor Privacy Policy

Last Updated: September 7, 2016

Your Privacy Rights

This website is operated by Infor ("Infor" "we" "us" or "our"). This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the website and all related websites, applications, services, and solutions, regardless of how you access or use them (collectively, the "Site"). All information processed by Infor, which includes its respective successors, subsidiaries, divisions and groups, shall be limited to the purposes for collection.

Jump to section:


HIPAA - Protected Information Incident Report

Infor employees, contractors, and partners can report certain types of information incidents they observe in their work for Infor.

Scope and Consent

Each time you access this Site, you are consenting to the information practices described in this Privacy Policy. You accept this Privacy Policy when you purchase, access, or use the products or services offered on this Site. We may amend this Privacy Policy at any time by posting a revised version on this Site. The revised version will be effective at the time we post it. Therefore, we encourage you to periodically review this Privacy Policy to remain informed about how we are helping to protect the personal information we collect. If we make any material changes, we will provide notice on this website prior to the change becoming effective.

Infor honors your choices. You can choose whether you wish to receive promotional emails, SMS messages, telephone calls and postal mail from us by using the Opt out methods described below (see "How You Can Opt Out of Marketing Communications"). If we determine that your explicit consent is needed, we will obtain that consent before or at the time of data collection.

EU-U.S. Privacy Shield

Infor, which includes its respective successors, subsidiaries, divisions and groups, participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Infor is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework's applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List at

Infor is responsible for the processing of personal data it receives, and under Privacy Shield, we may subsequently transfer that data to a third party acting as an agent on our behalf. Infor complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Infor is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Infor may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at

Under certain conditions, more fully described on the Privacy Shield website [], you may invoke binding arbitration when other dispute resolution procedures have been exhausted. 

U.S.-Swiss Safe Harbor

Infor complies with the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Infor has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Infor's certification, please visit

Other Important Information

You acknowledge (a) that you are accessing a website that is based in the United States, (b) that you are providing personal information to a company in the United States, and (c) that Infor must adhere to laws of the United States. You agree that personal information collected on our Site may be stored and processed in the United States or any other country in which Infor, its affiliates, partners, service providers, or agents maintain facilities, and while in such jurisdictions may be subject to access pursuant to the laws of those jurisdictions. Each of these countries has different privacy laws that afford varying levels of protection for your personal information, and such laws may be less stringent or may not be as comprehensive as those laws that exist in your country.

By using our Site, you consent to Infor and its affiliates’ transmission and processing of your personal information in any jurisdiction in which we operate, in accordance with this Privacy Policy.

How We Collect Your Personal information

When you visit our Site, we collect the following types of personal information in order to provide you with use of and access to our websites, applications, services, and solutions, and to help us personalize and improve your experience.

Information we collect automatically: When you visit our Site, we collect information sent to us by your computer, mobile phone, or other access device. The information sent to us may include but is not limited to the following: data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data and other information. We may also collect anonymous information through our use of cookies and web beacons.

Information you provide to us: We may collect personal information, such as your name, address, phone, email and other similar information that you enter directly onto or in connection with our Site. Generally, personal information is requested when: (i) Infor customers register to use the customer portal area of our Site (the "Customer Portal") and (ii) when visitors to our Site request certain information about Infor products and services.

Other methods of collection: We may also collect information from or about you in other ways, such as through your contact with our customer support team, your results when you respond to a survey, and your interactions with members of the Infor corporate family or other companies.

Service Provider data collection and processing: Infor collects information under the direction of its Customers, and we have no direct relationship with the individuals about, for, or from whom the personal data is collected. In connection with our processing, we may transfer personal information to group entities or companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Customers. If you are a customer or end user of one of our Customers (i.e., the company with whom you do business, are employed by, or occasionally interact) and you would no longer like to be contacted by that company, then please contact that company directly.

How We Use the Personal information We Collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, and efficient visitor and customer experience. We may also use your personal information to:

  • operate this website;
  • provide support or to carry out the service(s) you have requested or authorized;
  • troubleshoot your issue and provide you with more effective customer service;
  • distribute alerts concerning product upgrades, special offers, updated information, and other new products and services from Infor or our partners;
  • share relevant information with affiliates and third-parties; or
  • for such other purposes as required or permitted by law.

How We Share Personal information with Third Parties

Infor partners with and occasionally hires other companies to provide services on its behalf. Personal information may be shared with these companies; however, the use and amount of personal information shared is limited to the purpose for collection. These third parties are required to maintain the confidentiality of your personal information and are prohibited from using that information for any other purpose.

We may also share your information as follows:

  • with your consent;
  • and when we believe in good faith that disclosure is necessary to protect our rights or property; to protect your safety or the safety of others; to investigate fraud or respond to a government, judicial or other legal request; to comply with the law; or in connection with a corporate change, such as an acquisition or merger.

How We Protect and Store Personal information

We endeavor to protect the security of your personal information. We use a variety of security technologies and procedures to try to protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

How We Use Tracking Technologies

Infor and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.  

We may partner with a third party to display advertising on our website or to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here or if located in the European Union click here. Please note you will continue to receive generic ads.

Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. Therefore, please be advised that third party web analytics companies may collect personal information about your online activities over time and across our website and other online properties.

By using our Site, you agree to our use of tracking technologies.

How You Can Access or Change Your Personal information

Upon request, Infor will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging in to your account or by contacting us at We will respond to your request within a reasonable timeframe.  

Infor acknowledges that you have the right to access your personal information. Infor has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to Infor’s Customer (the data controller). If requested to remove data, we will respond within a reasonable timeframe. In certain circumstances, we may be required by law to retain your personal information, or we may need to retain your personal information in order to continue providing a service.

How You Can Opt Out of Marketing Communications

You may sign-up to receive email or other communications from us.  If you would like to discontinue receiving this information, you may update your email preferences by using the "Unsubscribe" link found in the emails that we send to you.  Depending on the product you use, you may also log into your Site account to edit your profile, or you may contact us at

How You Can Contact Us about Privacy

If you have any questions, comments, or concerns about your privacy or this Privacy Policy, please contact us at or you may write to the following:

Jimma Elliott-Stevens
Global Privacy Officer
40 General Warren Blvd
Suite 110
Malvern, PA 19355