Infor Privacy Policy

Infor Privacy Policy

Infor Privacy Policy

Last Updated: September 2016

Your Privacy Rights

This website is operated by Infor ("Infor" "we" "us" or "our"). This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the website and all related websites, applications, services, and solutions, regardless of how you access or use them (collectively, the "Site").

Infor is a participant of TRUSTe’s Privacy Shield Verification and Dispute Resolution programs. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please use the TRUSTe Feedback and Resolution System.


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HIPAA - Protected Information Incident Report

Infor employees, contractors, and partners can report certain types of information incidents they observe in their work for Infor.

Scope and Consent

Each time you access this Site, you are consenting to the information practices described in this Privacy Policy. You accept this Privacy Policy when you purchase, access, or use the products or services offered on this Site. We may amend this Privacy Policy at any time by posting a revised version on this Site. The revised version will be effective at the time we post it. Therefore, we encourage you to periodically review this Privacy Policy to stay informed about how we are helping to protect the personal information we collect.

Infor honors your choices. You can choose whether you wish to receive promotional emails, SMS messages, telephone calls and postal mail from us. You can also opt out from receiving interest-based advertising. If we determine that your explicit consent is needed, we will obtain that consent before or at the time of data collection.

EU-U.S. Privacy Shield and U.S.-Swiss Safe Harbor

Infor is committed to following the data protection principles and handling the personal information of visitors and customers that we transfer from European Union member countries and Switzerland in accordance with the EU-U.S. Privacy Shield Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce.

For more information about Infor’s Safe Harbor certification, please visit

For more information about Infor’s EU-U.S. Privacy Shield, please visit

Other Important Information

You acknowledge (a) that you are accessing a website that is based in the United States, (b) that you are providing personal information to a company in the United States, and (c) that Infor must adhere to laws of the United States. You agree that personal information collected on our Site may be stored and processed in the United States or any other country in which Infor, its affiliates, partners, service providers, or agents maintain facilities, and while in such jurisdictions may be subject to access pursuant to the laws of those jurisdictions. Each of these countries has different privacy laws that afford varying levels of protection for your personal information, and such laws may be less stringent or may not be as comprehensive as those laws that exist in your country.

By using our Site, you consent to Infor and its affiliates’ transmission and processing of your personal information in any jurisdiction in which we operate, in accordance with this Privacy Policy.

How We Collect Your Personal information

When you visit our Site, we collect the following types of personal information in order to provide you with use of and access to our websites, applications, services, and solutions, and to help us personalize and improve your experience.

Information we collect automatically: When you visit our Site, we collect information sent to us by your computer, mobile phone, or other access device. The information sent to us may include but is not limited to the following: data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data and other information. We may also collect anonymous information through our use of cookies and web beacons.

Information you provide to us: We may collect personal information, such as your name, address, phone, email and other similar information that you enter directly onto or in connection with our Site. Generally, personal information is requested when: (i) Infor customers register to use the customer portal area of our Site (the "Customer Portal") and (ii) when visitors to our Site request certain information about Infor products and services.

Other methods of collection: We may also collect information from or about you in other ways, such as through your contact with our customer support team, your results when you respond to a survey, and your interactions with members of the Infor corporate family or other companies.

How We Use the Personal information We Collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, and efficient visitor and customer experience. We may also use your personal information to:

  • operate this website;
  • provide support or to carry out the service(s) you have requested or authorized;
  • troubleshoot your issue and provide you with more effective customer service;
  • distribute alerts concerning product upgrades, special offers, updated information, and other new products and services from Infor or our partners;
  • share relevant information with affiliates and third-parties; or
  • for such other purposes as required or permitted by law.

How We Share Personal information with Third Parties

Infor partners with and occasionally hires other companies to provide services on its behalf. Personal information may be shared with these companies; however, the use and amount of personal information shared is limited to the purpose for collection. These third parties are required to maintain the confidentiality of your personal information and are prohibited from using that information for any other purpose.

We may also share your information as follows:

  • with your consent;
  • and when we believe in good faith that disclosure is necessary to protect our rights or property; to protect your safety or the safety of others; to investigate fraud or respond to a government, judicial or other legal request; to comply with the law; or in connection with a corporate change, such as an acquisition or merger.

How We Protect and Store Personal information

We endeavor to protect the security of your personal information. We use a variety of security technologies and procedures to try to protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

How We Use Cookies and Similar Technologies

When you visit our Site, our servers automatically collect your IP address, and we may associate that address with your domain name or that of your Internet access provider. We may also capture certain "clickstream data" pertaining to your Site usage. Clickstream data includes, for example, information about your computer or device, web browser and operating system and their settings, the referring page that linked you to the Site, the pages, content or ads you see or click on during your visit and when and for how long you do so, items you download, the next website you visit when you leave the Site, and any search terms you have entered on the Site or a referral site.

In addition, we may deploy various tracking technologies on the Site to collect additional information about your Site visits, such as cookies. Most browsers can be set to detect cookies and give you an opportunity to reject them, but refusing cookies may, in some cases, inhibit or preclude your use of the Site or its features. Tracking technologies may be deployed by us or by our service providers and partners on our behalf.


Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. Therefore, please be advised that third party web analytics companies may collect personal information about your online activities over time and across our website and other online properties.

By using our Site, you agree to our use of tracking technologies.

How You Can Access or Change Your Personal information

You have the right to access and rectify your personal information at any time. However, access and control may vary based on the products you use. For more information about how you can access or change your personal information, please submit your inquiry or request using the contact information below. If you close your account, please note that we may retain personal data from your account for a certain period of time to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our Terms and Conditions, or take other actions as required or permitted by law.

How You Can Contact Us about Privacy

If you have any questions, comments, or concerns about your privacy or this Privacy Policy, please contact us at or you may write to the following:

Jimma Elliott-Stevens
Global Privacy Officer
40 General Warren Blvd
Suite 110
Malvern, PA 19355