Last Updated: September 2016
Your Privacy Rights
Infor is a participant of TRUSTe’s Privacy Shield Verification and Dispute Resolution programs. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please use the TRUSTe Feedback and Resolution System.
Jump to section:
- Scope and Consent
- EU-U.S. Privacy Shield and U.S.-Swiss Safe Harbor
- Other Important Information
- How We Collect Your Personal information
- How We Use the Personal information We Collect
- How We Share Personal information with Third Parties
- How We Protect and Store Personal information
- How You Can Access or Change Your Personal information
- How You Can Contact Us about Privacy
Scope and Consent
Infor honors your choices. You can choose whether you wish to receive promotional emails, SMS messages, telephone calls and postal mail from us. You can also opt out from receiving interest-based advertising. If we determine that your explicit consent is needed, we will obtain that consent before or at the time of data collection.
EU-U.S. Privacy Shield and U.S.-Swiss Safe Harbor
Infor is committed to following the data protection principles and handling the personal information of visitors and customers that we transfer from European Union member countries and Switzerland in accordance with the EU-U.S. Privacy Shield Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce.
For more information about Infor’s Safe Harbor certification, please visit https://safeharbor.export.gov/list.aspx.
For more information about Infor’s EU-U.S. Privacy Shield, please visit https://www.privacyshield.gov/list.
Other Important Information
You acknowledge (a) that you are accessing a website that is based in the United States, (b) that you are providing personal information to a company in the United States, and (c) that Infor must adhere to laws of the United States. You agree that personal information collected on our Site may be stored and processed in the United States or any other country in which Infor, its affiliates, partners, service providers, or agents maintain facilities, and while in such jurisdictions may be subject to access pursuant to the laws of those jurisdictions. Each of these countries has different privacy laws that afford varying levels of protection for your personal information, and such laws may be less stringent or may not be as comprehensive as those laws that exist in your country.
How We Collect Your Personal information
When you visit our Site, we collect the following types of personal information in order to provide you with use of and access to our websites, applications, services, and solutions, and to help us personalize and improve your experience.
Information you provide to us: We may collect personal information, such as your name, address, phone, email and other similar information that you enter directly onto or in connection with our Site. Generally, personal information is requested when: (i) Infor customers register to use the customer portal area of our Site (the "Customer Portal") and (ii) when visitors to our Site request certain information about Infor products and services.
Other methods of collection: We may also collect information from or about you in other ways, such as through your contact with our customer support team, your results when you respond to a survey, and your interactions with members of the Infor corporate family or other companies.
How We Use the Personal information We Collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, and efficient visitor and customer experience. We may also use your personal information to:
- operate this website;
- provide support or to carry out the service(s) you have requested or authorized;
- troubleshoot your issue and provide you with more effective customer service;
- distribute alerts concerning product upgrades, special offers, updated information, and other new products and services from Infor or our partners;
- share relevant information with affiliates and third-parties; or
- for such other purposes as required or permitted by law.
How We Protect and Store Personal information
We endeavor to protect the security of your personal information. We use a variety of security technologies and procedures to try to protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
How You Can Access or Change Your Personal information
You have the right to access and rectify your personal information at any time. However, access and control may vary based on the products you use. For more information about how you can access or change your personal information, please submit your inquiry or request using the contact information below. If you close your account, please note that we may retain personal data from your account for a certain period of time to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our Terms and Conditions, or take other actions as required or permitted by law.
How You Can Contact Us about Privacy
Global Privacy Officer
40 General Warren Blvd
Malvern, PA 19355