Infor's CRM Solution

Infor Presents a CRM Solution as Enterprising as You Are

Today's customer-centric companies view each customer contact experience as an opportunity to generate improved revenue and loyalty. To maximize the potential of your customers' lifetime value, it is imperative that you have a CRM solution that empowers your staff to engage your customers in a continuous closed-loop dialogue. Infor's CRM software solution does just that.

CRM Solution for Marketing, Sales, and Service

Infor's CRM solution provides you with the tools you need to improve your marketing, sales, and service offerings. A CRM software system that enables you to maximize every customer interaction, Infor's customer relationship management software brings you fully-integrated solutions for every aspect of your business. Infor CRM solution customers have experienced results like:

48% growth in products per household
43.6% rate of conversion, new products for new customers
455% increase in registered consumers (total)

With Infor's enterprising CRM solution, you can maximize your ability to realize results. Our CRM software system is comprised of three key components to enhance your marketing, sales, and service productivity.

Marketing - Streamline your campaign process and generate up-to-the-minute customer profiles using the Marketing component of our CRM solution.
Sales - Automate your sales force and drive intelligence into every customer interaction by taking advantage of Infor's CRM solution's Sales component.
Service - Turn your customer emails, phone calls, and web inquiries into revenue opportunities, while resolving customer issues and building loyalty by utilizing the Service component of our CRM solution.

Infor's Industry-Specific CRM Solution Meets Your Unique Business Needs

Infor's industry-specific CRM solution targets your most pressing business needs. A CRM software system with the built-in support of industry experts, Infor's CRM solution provides you with the support to anticipate your customers' needs. By taking advantage of Infor's customer relationship management software, you have the CRM solution tailored to successfully implement your customer-centric strategies.

Find a CRM Solution for several industries including:

Communications

The highly competitive communications market depends on small advantages in retention rates, customer costs, and pricing premiums. Infor's CRM solution for Communications works seamlessly with already-in-place front-end and back-end systems so you can make the most out of your technology investment. Our CRM software system enables your company to deliver the best cross-sell and best-sell offerings during every customer interaction.

Infor's CRM solution for Communications will help you:

Increase the average revenue and number of products per user
Serve your customers consistently while anticipating and preventing churn
Take advantage of your contact center's potential to up-sell and cross-sell

Financial Services

The financial services sector has been transformed by acquisitions and mergers. Growth-minded retail banks are seeking new capabilities, new efficiencies, and new customers. Infor's CRM solution for Financial Services enables event-driven customer dialogues over all inbound and outbound touch points and features sophisticated integration of front-office solutions with core operational and banking systems.

Infor's Financial Services CRM software system enables you to:

Create a technology infrastructure that is adaptable and allows for outstanding customer service
Expand the products per household, while increasing customer loyalty and retention
Improve operational efficiencies while decreasing service costs

Hospitality

In today's hospitality industry, your success demands exceeding customer expectations. If you don't, your competitors will. Infor's CRM solution for Hospitality gives you the in-depth insight you need to understand guest behavior, promote guest loyalty, and create more powerful marketing campaigns. With Infor's CRM software system, you gain the ability to create and leverage a full view of your guests.

Infor's Hospitality CRM software system helps your company:

Understand customer behavior
Strengthen customer loyalty
Generate marketing campaigns with high-impact

Insurance

Featuring seamless integration with legacy systems and multiple customer touch points, Infor's CRM solution for Insurance helps insurance companies reduce attrition and increase cross-sell effectiveness. Serving as a single customer service representative desktop, Infor's CRM software system allows for stronger and more profitable long-term customer relationships.

Infor's Insurance CRM software system helps insurance companies:

Improve service and product offerings while increasing share of wallet
Streamline contact center processes
Maintain cost-effective contact center operations

Retail

Today's retail marketplace has an ever-expanding set of products, stores, formats, and geographies. Increasing competition and commoditization is making it more difficult for retailers to sustain profit margins and premium pricing. Infor's CRM solution for Retail empowers you to increase retention, revenue, and loyalty, by leveraging every customer interaction.

Infor's Retail CRM solution helps you:

Achieve an in-depth single view of the customer
Measure and manage cross-sell and up-sell offers
Better understand behavior of the customer, while increasing your market productivity

Travel & Leisure

In the dynamic travel and leisure industry, predictable fluctuations and unpredictable events are the driving force behind demand shifts. New sales touch points and low-cost competition erode margins and revenues from even the most profitable performers. Infor's CRM solution for Travel & Leisure address the challenges in the industry, by building customer loyalty, preference, and revenue.

Infor's Travel & Leisure CRM solution enables you to:

Maximize customer revenue by increasing preference and loyalty for your services
Improve efficiency and quality of services
Raise profitability through utilization of analytics and processes

Generate Continuous Customer Dialogue with Infor's CRM Solution

Every instance of customer contact and interaction is an opportunity to increase retention, revenue, and build brand loyalty. Infor's CRM solution provides you with the tools you need to engage your customer in a continuous customer dialogue, maximizing lifetime value, while generating true customer insight.

By reducing implementation times and customizations, you get more out-of-the-box functionality than any other enterprise software vendor. Be enterprising with our CRM solution .

In addition to our CRM software system , please explore other enterprising software solutions from Infor:

Customer Relationship Management Solution
EAM Software
Enterprise Retail Software System
ERP Solutions