Below is a small sampling of Infor customers; please contact us for more customer stories.


Driven by a program to improve efficiency across the Group, enhance performance and critically, capitalize on the potential of a pool of a centralized revenue managers, Accor set up a revenue management facility. Called “RM on Demand” this delivers best practice revenue management to approximately 95% of Accor UK’s owned and managed properties and has seen strong pick up by franchised hotels as well.

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First Hotel Reisen

First Hotel Reisen is a hotel conveniently placed in central Stockholm, in the heart of the Old Town. The hotel uses Infor EzRMS to help them achieve their goals of increasing revenues and keeping their business practices and routines in order.

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Kempinski Hotels

After implementing Infor Corporate Performance Management throughout all its hotels around the globe, the world’s oldest luxury hotel group created a fully integrated and centralised reporting platform, eliminating multiple versions and manual errors from spreadsheets. The organization can also collate group reports within the same database, while providing a system platform for group-wide budgeting and planning. As well as generating financial reports every quarter, the hotel group quickly, easily, and accurately produces monthly reports, and uses CPM for planning and forecasting.

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KSL Resorts

Founded in 1992, KSL Resorts manages six time-honored resorts with outstanding recreational amenities. KSL Resorts have served as hideaways for Hollywood legends, inspirational retreats for U.S. presidents and captains of industry, and have hosted dinners for heads of state. The company sought to improve accounting efficiencies, gain reporting and budget write back capabilities, and implement a reporting tool that would integrate with their existing ERP system. With Infor F9, KSL Resorts was able to automate budget processes, accommodate the company’s need for monthly re-forecasting instantly, and enable smart financial management across the enterprise with ease of use, minimal training, and smooth integration of new properties into the system.

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Larkspur Landing

Larkspur Landing, which provides extended-stay accommodations to business travelers, needed to improve existing property management systems, prepare for future CRM applications within the market, and improve the decision-making process—all while retaining integrity in guest service and financial results. With Infor Hospitality Enterprise, Larkspur reduced the time it takes to check guests in and out, allowing employees to spend more time interacting with them. The company also decreased response time for issues, simplified training for high-turnover departments, improved reporting, and streamlined operations.

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NH Hoteles

Infor EzRMS Customer Testimonial video by Andre Mueller of NH Hoteles.

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Strand Palace Hotel

Situated in the heart of London’s West End, just minutes from Covent Garden and Charing Cross tube station, the Strand Palace Hotel offers a contemporary yet comfortable setting popular with experienced business travellers who appreciate the quality of the rooms and the value for money. Leisure guests especially love the hotel’s central location, close to many London sights and attractions. Infor EasyRMS has made a huge difference to the Strand Palace Hotel’s business and the system has paid for itself over and over again in reporting alone.

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Vienna International Hotels

Hear what Philipp Getzinger, head of IT at Vienna International Hotels, has to say about using hotel software from Infor in the Cloud.

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