Hospitality

Below is a small sampling of Infor customers; please contact us for more customer stories.


Accor

Driven by a program to improve efficiency across the Group, enhance performance and critically, capitalize on the potential of a pool of a centralized revenue managers, Accor set up a revenue management facility. Called “RM on Demand” this delivers best practice revenue management to approximately 95% of Accor UK’s owned and managed properties and has seen strong pick up by franchised hotels as well.

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CKE Restaurants Inc.

Restaurant company reduced turnover and gained work-related behavioral content for all new hires with Infor HCM.

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Fazoli’s Restaurants

Fazoli’s Restaurant reduced employee turnover with hiring decisions supported by an evidence-based methodology from Infor Talent Science.

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First Hotel Reisen

First Hotel Reisen is a hotel conveniently placed in central Stockholm, in the heart of the Old Town. The hotel uses Infor EzRMS to help them achieve their goals of increasing revenues and keeping their business practices and routines in order.

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Hershey Entertainment & Resorts

By upgrading Infor HR Knowledgebase, Hershey Entertainment & Resorts was able to unify its human resource solutions in a single interface for additional flexibility, efficiency, and configuration potential.

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Kempinski Hotels

After implementing Infor Corporate Performance Management throughout all its hotels around the globe, the world’s oldest luxury hotel group created a fully integrated and centralised reporting platform, eliminating multiple versions and manual errors from spreadsheets. The organization can also collate group reports within the same database, while providing a system platform for group-wide budgeting and planning. As well as generating financial reports every quarter, the hotel group quickly, easily, and accurately produces monthly reports, and uses CPM for planning and forecasting.

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KSL Resorts

Founded in 1992, KSL Resorts manages six time-honored resorts with outstanding recreational amenities. KSL Resorts have served as hideaways for Hollywood legends, inspirational retreats for U.S. presidents and captains of industry, and have hosted dinners for heads of state. The company sought to improve accounting efficiencies, gain reporting and budget write back capabilities, and implement a reporting tool that would integrate with their existing ERP system. With Infor F9, KSL Resorts was able to automate budget processes, accommodate the company’s need for monthly re-forecasting instantly, and enable smart financial management across the enterprise with ease of use, minimal training, and smooth integration of new properties into the system.

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Larkspur Landing

Larkspur Landing, which provides extended-stay accommodations to business travelers, needed to improve existing property management systems, prepare for future CRM applications within the market, and improve the decision-making process—all while retaining integrity in guest service and financial results. With Infor Hospitality Enterprise, Larkspur reduced the time it takes to check guests in and out, allowing employees to spend more time interacting with them. The company also decreased response time for issues, simplified training for high-turnover departments, improved reporting, and streamlined operations.

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Marina District Development Company (Borgata Hotel Casino and Spa)

Borgata Hotel Casino & Spa in Atlantic City reduces gross payroll by as much as 6%, increases scheduling efficiency through self-service capabilities and functionality for analyzing staffing effectiveness, and improves employee satisfaction with schedules and better coverage using Infor Workforce Management. Equipped with real-time strategic insight into key performance indicators, Borgata Hotel Casino & Spa’s staff can spend less time searching for information and more time doing job-specific tasks.

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Marina District Development Company

Montage Hotels & Resorts

Montage Hotels & Resorts achieved double-digit growth in incremental revenue and RevPar with Infor EzRMS. The luxury hotel and resort management company used the solution’s visibility and ease of use to automate the deployment of rate changes, optimize staffing levels, and streamline forecasting.

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Strand Palace Hotel

Situated in the heart of London’s West End, just minutes from Covent Garden and Charing Cross tube station, the Strand Palace Hotel offers a contemporary yet comfortable setting popular with experienced business travellers who appreciate the quality of the rooms and the value for money. Leisure guests especially love the hotel’s central location, close to many London sights and attractions. Infor EasyRMS has made a huge difference to the Strand Palace Hotel’s business and the system has paid for itself over and over again in reporting alone.

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