Below is a small sampling of Infor customers; please contact us for more customer stories.
David Newell, from Amica Life Insurance company, talks about the impact Infor CRM made the moment they went live and the impacts to overall customers expeirence.
A communications leader uses Infor Epiphany Interaction Advisor and transformed two call centers with 550 customer service representatives into selling centers. The time to distribute promotional campaigns improved by 75 percent, reducing campaign execution time from 4 days to 4 hours and increasing new-offer sales by 18 percent.
With Infor CRM, Big River Communications Company improved productivity and efficiency, and achieved 98% or higher customer satisfaction rates.
Steve Jackson, CIO of Harry Rosen, Canada's top luxury men's retailer, talks about building lifelong relationships with their customers.
As one of the top mechanical contractors in the state of Washington, Hermanson provides world-class sales and customer support on multi-million dollar commercial construction projects. Infor CRM has helped Hermanson increase bid quality and competitiveness with the sales staff’s ability to easily access detailed information about past projects and attain trusted advisor status with customers and prospects with the ability to showcase success in similar situations.
James Ledbetter and Susan Schneider from Independent Stave, the world’s largest whiskey and wine barrel manufacturer, and 2014 Infor CRM Project of the Year winner, talk about how Infor CRM helps them consolidate account information and the customization capabilities they see as a “differentiator”.
JEGI moved to the cloud with Infor CRM to improve communications with customers and save time for employees with one source of the truth regarding customer data and interactions with the company. With Infor CRM, JEGI conducts searches, builds lists, and reaches more potential customers faster without additional headcount in research and business development roles. A cloud deployment provides JEGI with improved marketing and business development processes thanks to improved back-end functionality that allows easy access to the platform from any location.
Kevin Powell and Barbara Maham of Meridian Bioscience talk about the impact Infor CRM has made on the business, and call Infor CRM "…a very intuitive system, easy to use and easy to adapt."
Quality Solutions Inc. accelerated company growth and increased the value delivered to customers with Infor CRM. A pioneer in the Facilities Management industry, the company evolved with Infor CRM to build the industry’s leading work order platform.
ReCept is a fast-growing, specialty retail pharmacy that provides disease-specific education and counseling for people living with long-term diseases, including cancer, chronic pain, hepatitis, HIV/AIDS, osteoporosis, MS, cardiovascular disease, and rheumatoid arthritis. ReCept’s pharmacy management programs help physician-owned, office-based pharmacies focus on patient convenience with specialized care. ReCept also operates Plaza Supply, one of the US’s leading emergency medical product distributors. Recept used Infor CRM to improve efficiency of information management and visibility between departments, create a unified database that interacts with the applications already in place and deliver optimal care and uncomplicated pharmacy experience to customers.
Tommy Bahama is a lifestyle retailer with a focus on relaxation and enjoying life. The brand produces men’s and women’s clothing, swimwear, and home décor, and is now associated with a thriving restaurant chain and a new spirit of rum. When the recession hit, the company realized they needed to know their customers better. With Infor Epiphany, the company has experienced higher sales, took advantage of real time information and gained clarity in the decision-making process.
Jerry Messenger from UniFirst talks about how valuable Infor CRM is to the business and how it helped drive a 20% increase in sales.