Customer & Marketing Management

Below is a small sampling of Infor customers; please contact us for more customer stories.

Bell Canada

A communications leader uses Infor Epiphany Interaction Advisor and transformed two call centers with 550 customer service representatives into selling centers. The time to distribute promotional campaigns improved by 75 percent, reducing campaign execution time from 4 days to 4 hours and increasing new-offer sales by 18 percent.

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Big River Communications

With Infor CRM, Big River Communications Company improved productivity and efficiency, and achieved 98% or higher customer satisfaction rates.

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As one of the top mechanical contractors in the state of Washington, Hermanson provides world-class sales and customer support on multi-million dollar commercial construction projects. Infor CRM has helped Hermanson increase bid quality and competitiveness with the sales staff’s ability to easily access detailed information about past projects and attain trusted advisor status with customers and prospects with the ability to showcase success in similar situations.

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Using Infor Epiphany, the manufacturer and seller of home improvement products for renovations and new builds has significantly improved its ability to manage and oversee client quotes using the solution’s sales and service capabilities. The company has also seen big improvements in its marketing campaign performance using new campaign planning and monitoring capabilities, including use of multiple channels. LAPEYRE has also reduced overall costs, boosting customer satisfaction and loyalty.

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Navy Federal Credit Union

Navy Federal embarked on a new "Above and Beyond" cross-servicing program that blended technology and training to help contact-center agents raise member awareness of Navy Federal offerings. The chosen technology was Infor Epiphany Interaction Advisor, an enterprise-wide system to help agents better understand members and be more proactive in suggesting relevant offerings.

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Quality Solutions Inc. (QSI)

Quality Solutions Inc. accelerated company growth and increased the value delivered to customers with Infor CRM. A pioneer in the Facilities Management industry, the company evolved with Infor CRM to build the industry’s leading work order platform.

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Tommy Bahama

Tommy Bahama is a lifestyle retailer with a focus on relaxation and enjoying life. The brand produces men’s and women’s clothing, swimwear, and home décor, and is now associated with a thriving restaurant chain and a new spirit of rum. When the recession hit, the company realized they needed to know their customers better. With Infor Epiphany, the company has experienced higher sales, took advantage of real time information and gained clarity in the decision-making process.

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