The power of Infor CRM

Infor believes that for CRM to be effective, it must be flexible. Our customer interaction hub concept lets you combine solutions to drive a complete 360° customer view across all your channels, implement real-time decisioning to ensure you're targeting the right offer to the right customer, at the right time; and transform your marketing creative and project management into a streamlined, efficient powerhouse. Integrated marketing resource management, marketing, sales, service, and lead management enhance customer engagement, loyalty, and profitability.

Specialized by industry

Infor CRM meets the distinct needs of a range of industries, including:

Financial services
Provide transparency and manage campaigns more effectively with localized and targeted content.

Hospitality and gaming
Acquire, develop, and retain the best guests via personalized communications.

Retail
Spot emerging trends across social networks and make the most of every instance customers interact with your brand.

Telecom
Gain valuable customer insights to improve retention and cross-sell while delivering a consistent experience.

High tech
Raise brand awareness and improve relationships with distributors as well as consumers.

Manufacturing
Manage and grow customer contacts by identifying needs, automating orders, and generating targeted marketing programs.

The Infor CRM advantage

Infor CRM customers can:

  • Create and execute campaigns in 50% less time.
  • Manage campaigns with 30% fewer employees.
  • Increase response rates by up to 400% and gain quicker feedback on effectiveness.
  • Reduce direct mail by up to 95%, with less frequent, more "on message" contacts.
  • Increase visibility over call center performance.
  • Link Infor ERP systems and data to the front-end lead management in Salesforce.

Best-in-class solutions


Infor Epiphany

Enable CRM, CXM, and social CRM across the enterprise. Leverage the power of customer data across all of your disparate source systems and be equipped to flawlessly execute customer experience and communications strategies through an integrated suite of user-friendly, enterprise capable, IT-endorsed tools.

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Infor Orbis Marketing Resource Management (MRM)

Plan, execute and monitor multi-channel marketing campaigns with Infor Orbis MRM. This crucial operations tool provides digital asset management, resource management, project management, budget and cost tracking, creative approval processing, capacity planning, and analytics. Enhance marketing lifecycle management to help marketing, sales, and service make faster, more effective decisions.

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Infor e-Commerce

Reduce the cost of order administration, increase exposure to a wider audience, and get to market quicker. With Infor e-Commerce, you'll be able to better meet your customers' needs and enhance your company branding and market presence. You can interface e-Commerce with Infor ERP and with external systems, giving you the highest degree of flexibility and configurability at the lowest cost.

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Inforce

This unique partnership between Infor and Salesforce brings you Inforce, developed entirely on the Force.com platform. Link your Infor ERP system and data to the front-end lead management in Salesforce.

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Success stories


Tommy Bahama

Tommy Bahama improves messaging with Infor Epiphany.


Infor CRM customers

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Many of the world's leading companies trust Infor CRM to improve their business.

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Infor Epiphany Social Commerce solutions  

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Inforce  

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04:27

Marketing Calendars  

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How to tap into the full potential of every email interaction  

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CRM Chat: VUCA - What is it and why does it matter?  

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CRM Chat: The Evolution and Future of CRM  

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Infor Social Marketing  

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Infor Epiphany Interaction Advisor family  

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Specialized by industry.
Engineered for speed.
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