Infor believes that for CRM to be effective, it must be flexible. Our customer interaction hub concept lets you combine solutions to drive a complete 360° customer view across all your channels, implement real-time decisioning to ensure you're targeting the right offer to the right customer, at the right time; and transform your marketing creative and project management into a streamlined, efficient powerhouse. Integrated marketing resource management, marketing, sales, service, and lead management enhance customer engagement, loyalty, and profitability.
Infor CRM meets the distinct needs of a range of industries, including:
Provide transparency and manage campaigns more effectively with localized and targeted content.
Hospitality and gaming
Acquire, develop, and retain the best guests via personalized communications.
Spot emerging trends across social networks and make the most of every instance customers interact with your brand.
Gain valuable customer insights to improve retention and cross-sell while delivering a consistent experience.
Raise brand awareness and improve relationships with distributors as well as consumers.
Manage and grow customer contacts by identifying needs, automating orders, and generating targeted marketing programs.
Infor CRM customers can:
Infor CRM is a cloud-based CRM application that includes sales, customer service, marketing analytics and reporting. This breadth allows you to manage the full customer lifecycle in one environment, access relevant ERP data to help win customers, manage future sales opportunities, and deliver exceptional customer service.Learn more
Enable CRM, CXM, and social CRM across the enterprise. Leverage the power of customer data across all of your disparate source systems and be equipped to flawlessly execute customer experience and communications strategies through an integrated suite of user-friendly, enterprise capable, IT-endorsed tools.Learn more
Plan, execute and monitor multi-channel marketing campaigns with Infor Orbis MRM. This crucial operations tool provides digital asset management, resource management, project management, budget and cost tracking, creative approval processing, capacity planning, and analytics. Enhance marketing lifecycle management to help marketing, sales, and service make faster, more effective decisions.Learn more
Reduce the cost of order administration, increase exposure to a wider audience, and get to market quicker. With Infor e-Commerce, you'll be able to better meet your customers' needs and enhance your company branding and market presence. You can interface e-Commerce with Infor ERP and with external systems, giving you the highest degree of flexibility and configurability at the lowest cost.Learn more
This unique partnership between Infor and Salesforce brings you Inforce, developed entirely on the Force.com platform. Link your Infor ERP system and data to the front-end lead management in Salesforce.Learn more