Customer Interaction Hub for CXM

Companies around the world are increasingly developing and implementing customer-centric growth strategies based on deepening relationships. Maintaining continuous dialogue with customers is the key to emphasizing long-term satisfaction, loyalty, and profitability over short-term sales conversions.

Dubbed Customer Experience Management (CXM), to properly execute you need the right insight into the customer combined with the ability to respond to the needs and interests of the customer based on that insight.

Marketing Resource Management (MRM)

With Marketing Resource Management, powered by Orbis Global, you can manage all your marketing activities, along with the resources and management processes required to get your programs, campaigns, and activities to market quickly and efficiently. Whether you have five marketers or hundreds across the globe, Marketing Resource Management is a scalable solution, at once powerful and easy to use.

Epiphany Marketing & Analytics

Get the right tools to plan, execute, and monitor your inbound and outbound direct marketing campaigns across every customer contact channel. Easily analyze your customer data and uncover opportunities. Conduct multichannel marketing and messaging campaigns that build ongoing customer relationships and respect customer preferences, help you win new and keep current customers while selling more to each one, follow your company's marketing policies, and comply with regulations.

Epiphany Interaction Advisor Family

Optimize your customer interactions across multiple business units and channels with the power of Epiphany Interaction Advisor. Recognized by Gartner, Forrester and other leading industry analysts as the best-in-class real-time decisioning solution, this tool can take your organization's customer experience management and ROMI to new heights.

And now, you can solve specific interaction challenges with the Interaction Advisor family of solutions:

• Interaction Advisor specialized by channel and industry
• Email Advisor
• Shopping Advisor
• Social Commerce Advisor
• Data Advisor
• Ad Advisor
• Document Advisor
• Mobile App Advisor

Epiphany Sales

Get all the data you need to turn any interaction into a sale. Convince your core customers to spend more, capitalize on incoming leads, lower your costs while improving customer service, and simplify the ordering process. Gain valuable insight by quickly accessing customers' transactional history and current activity.