How Infor CareFor Managed Services became an extension of a two-person IT team
VIA Metropolitan Transit serves public commuters with a fleet maintained by nearly 500 mechanics and a broad operational workforce. As its Infor™ environment grew in scope and complexity, its two-person IT team needed a trusted partner to manage its enterprise resource planning (ERP) solution without adding headcount.
Infor CareFor Managed Services became an extension of the organization's IT team, providing proactive monitoring, guidance before every cloud release, and specialized functional and technical expertise.
Together, these capabilities helped the organization:
- Manage its enterprise-wide ERP with confidence
- Reduce system downtime
- Resolve around 90% of support tickets on first response
- Free the IT team to focus on supporting departments and end users
Read the full customer story to learn how VIA Metropolitan Transit delivers on its mission to the riding public.
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