Infor Support delivers expert help whenever you need it

We provide the tools, insights, and expertise to prevent and resolve issues, optimise performance, and drive innovation – helping you to propel your business forward.

Visit the support hub

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How we help

Support plans and key features

Explore support offerings designed to meet your unique business needs, ensuring smooth operations and continuous value realisation.

Infor Premium Support

Technical coverage and resources to ensure maximum uptime and efficiency.

Fast response time
24/7 critical case support
Phone support during local business hours
Unlimited cases
Knowledge base and community access
Software updates and patches

Explore foundational support

Infor CareFor Success Professional

A guided, structured approach to plan, adopt, and succeed.

Faster response times
Live case triage and priority queueing
Guided journeys for key lifecycle events
Access to Infor experts
Automated recommendations
Self-assessments, best-practises webinars

Explore assisted support

Infor CareFor Success Enterprise

Personalised support to adapt, innovate, and thrive.

Fastest response times
Live case triage and priority queueing
24-hour special event support
Success manager and support advocate
Personalised success plan and guidance
Release readiness and risk scans
Value engagements

Explore personalized support

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INFOR CONCIERGE SITE

Essential tools and resources to guide your success

Infor Concierge is our one-stop hub – your gateway to all things Infor. It provides seamless access to support, product updates, training, community resources, and more. Fully mobile- and user-friendly, Infor Concierge makes it easier to interact with us, log and track incidents, access our knowledge base, and stay informed – all in one place.

Resources