Australia-March 23, 2022, 12:00 PM
Sam Samra Award 2022 winner leverages Infor CloudSuite Public Sector to help water utility deliver enhanced customer excellence
SYDNEY – March 23, 2022 – Infor, the industry cloud company, today announced that Riverina Water has rolled out Infor CloudSuite Public Sector to power the organisation’s landmark digital transformation project following a competitive tender process. Riverina Water will deploy Infor’s cloud solution across multiple disciplines that will ensure the water utility meets the demands of a digitally-connected world where customers expect 24/7 easy functionality with real-time transaction capabilities at their fingertips.
The winner of the prestigious Sam Samra Award is spearheading the creation of a new customer-centric enterprise software platform to meet customer expectations and improve integration with asset management and financial systems. Riverina Water will tap into Infor CloudSuite Public Sector, which includes Infor Financials & Supply Management, Infor CIS Billing for customer and billing management, and Infor Birst for integrated planning, budgeting, forecasting and financial consolidation, business intelligence and analytics.
With Infor CloudSuite Public Sector, Riverina Water will be able to overcome current challenges with legacy systems to better control costs, future-proof IT investments and enhance service delivery to more than 76,000 customers across four local government areas in southern New South Wales (NSW).
“Riverina Water has built a strong foundation as one of the best local water utilities in NSW, with a commitment to providing safe and reliable drinking water to our growing region,” said Andrew Crakanthorp, CEO at Riverina Water. “To be recognised with the Sam Samra Award is the highest honour and highlights the important steps we have taken in recent years to achieve our goals, backed by the development and implementation of strategy and long-term planning.”
“We are happy to work with Infor as our strategic partner to achieve Riverina Water’s transformation goals. After a very robust tender process and a large pool of participants, Infor ultimately won our trust for their deep industry knowledge, experience in deploying major digital transformation programs in entrenched legacy environments, and agile ability in responding to our needs,” Crakanthorp said. “Infor’s purpose-built CloudSuite solution will improve Riverina Water’s ability to deliver better outcomes for internal and external stakeholders, and help drive Riverina Water to further becoming a customer-centric leading utility service provider.”
Infor has global expertise in successfully guiding utilities, building out a strong customer base of water companies and public sector entities in their digital transformation journey. Notable customers in the Australia/New Zealand (ANZ) region include the largest water authority in New Zealand, Watercare, as well as six of the 18 water corporations across Victoria, Australia. Large U.S.-based water authority Elsinore Valley Municipal Water District is also a customer.
“We are immensely proud and thrilled to be collaborating with NSW’s best local government water utility as a trusted partner in the delivery of its critical, whole-of-business digital transformation program,” said Jarrod Kinchington, vice president & managing director of Infor Australia/New Zealand. “With Infor, Riverina Water will find solutions finely tuned in the cloud that are robust, flexible, intuitive and easy to use — all key ingredients to address rapidly-evolving customer expectations in a highly-digitised world.”
About Riverina Water
Riverina Water supplies safe and reliable water to more than 76,000 people across over 15,000 square kilometres of NSW’s Riverina region. Water supply covers the local government areas of Wagga Wagga, Lockhart and parts of Greater Hume and Federation Councils. To learn more, please visit www.rwcc.nsw.gov.au.
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For more information:
Infor Asia Pacific
+65 9799 9133