Every business has a version of how work is supposed to happen: the order-to-cash flow, the approval chain, the ticket-routing rules. It’s clean, logical, and documented somewhere.
Then reality takes over. Steps get skipped. Approvals stall. Exceptions pile up in someone's inbox, often unnoticed until a customer feels the impact.
That gap between the documented process and the lived reality has always existed. What has changed is that it no longer has to stay hidden. Infor Process Intelligence is designed to reveal it, explain it, and help close it.
Infor Process Mining makes that visibility possible. As a core part of Infor Process Intelligence, it reads real transaction data and surfaces the deviations, delays, and workarounds the designed process does not capture. Without it, process intelligence would show intent. With it, it reflects reality.
That combination matters because most organizations do not have a strategy problem—they have a visibility problem. You cannot fix what you cannot see, and seeing it clearly often requires weeks of interviews and consulting work. Infor Process Intelligence makes that visibility continuous and embeds it in the system already running your transactions.
Then reality takes over. Steps get skipped. Approvals stall. Exceptions pile up in someone's inbox, often unnoticed until a customer feels the impact.
That gap between the documented process and the lived reality has always existed. What has changed is that it no longer has to stay hidden. Infor Process Intelligence is designed to reveal it, explain it, and help close it.
A clearer view of how work really gets done
Infor Process Intelligence, built for Infor CloudSuite™, brings together two views organizations often manage separately: how a process is designed to run, and how it actually runs, based on real transaction data. It also includes prebuilt, industry-specific process content, so teams start with models tailored to their industry and extend them with their own operating knowledge.Infor Process Mining makes that visibility possible. As a core part of Infor Process Intelligence, it reads real transaction data and surfaces the deviations, delays, and workarounds the designed process does not capture. Without it, process intelligence would show intent. With it, it reflects reality.
That combination matters because most organizations do not have a strategy problem—they have a visibility problem. You cannot fix what you cannot see, and seeing it clearly often requires weeks of interviews and consulting work. Infor Process Intelligence makes that visibility continuous and embeds it in the system already running your transactions.
Converting operational insight into actionable decisions
Infor™ has built generative AI (GenAI) directly into its process intelligence and process mining capabilities—not as an add-on, but as the layer that turns raw findings into answers people can use. Three capabilities make that shift practical:
- Plain-language summaries: Infor's GenAI-powered summaries translate complexity into a clear sentence: "The invoice approval process has a 12% rework rate due to missing purchase order numbers, adding 3.2 days to cycle time." No technical background is required to understand what is happening.
- An advisor you can just ask: The GenAI Interactive Process Advisor turns process data into a conversation. Ask "Why is order fulfillment taking longer this quarter?" or "What's driving invoice delays?" and get a data-backed answer without waiting on a specialist.
- Agents that keep watching: Infor's mining agents work continuously in the background, interpreting process data, flagging deviations as they emerge, and surfacing recommended next actions instead of waiting for someone to go looking.
The business value: Time, cost, and customer impact
Together, these capabilities deliver measurable value across the business:
- Faster audits and compliance: Real-time summaries reduce manual data gathering, shrinking reporting cycles from weeks to hours.
- Lower operational costs: Inefficiencies and deviations surface early before they compound into rework or losses.
- Better customer experience: Issues in order-to-cash or service delivery surface before reaching the customer.
- More self-sufficient teams: A plain-language interface lets people get answers even without a data specialist.
- Faster decisions: Leaders act on what's happening now, not on a report that's already a quarter old.
Tailored value for every business function
The value looks a little different depending on where you sit, but the underlying shift is the same—less digging, more doing:
- Finance leaders get faster close cycles and cleaner audit trails, with root causes of rework or delay surfaced automatically, not chased down at quarter-end.
- Operations teams can see exactly where a workflow breaks down—which step, which shift, which exception—and address it before it becomes a pattern.
- HR and shared services get the same visibility into their own processes—onboarding, approvals, and case handling—without needing a data team to build the report first.
- IT and process owners get a single governed view of how workflows run across Infor CloudSuite, without having to piece together logs from separate systems.
- Executives get a grounded answer to "How are we really doing?" that is backed by live data rather than a summary that's already out of date.
Infor Process Intelligence gives you the truth about how your business actually runs. Artificial intelligence (AI) makes that truth impossible to sit on—explaining it, answering questions about it, and ultimately acting on it before you even ask. That's the real shift: Process improvement stops being a project on the calendar and becomes a capability that never clocks out.