How automation saves 3K hours and improves on-time delivery at Miller Industries

Miller Industries, a global leader in towing and recovery equipment, prides itself on keeping vehicles moving—from passenger cars to tractor-trailers. But behind the scenes, its parts order process was slowing the company down. With 90% of orders arriving via email from distributors, employees had to manually print, review, and re-enter details—a slow, error-prone process that delayed urgent shipments and affected customer satisfaction. 

With Infor™ Value+, a prebuilt solution combining robotic process automation (RPA), intelligent document processing (IDP), and generative AI (GenAI), Miller Industries automated parts order entry. The system now scans incoming emails every 15 minutes, extracts the necessary details—across 50+ different order layouts—and automatically creates accurate sales orders.

Within 60days, the results have been transformative:

• 3,000 hours saved through automation
• Faster, more accurate order processing that reduces shipment errors and delays
• Employees freed from repetitive tasks to focus on customer, product, and planning work