End-to-end operations management software for government

Manage building permits, land use planning, and development project approvals through configurable workflows. From application intake and plan review to inspections, conditions of approval, and fee collection, every step runs in one system with full audit trails.

Highlights:

• Process building, electrical, plumbing, and mechanical permits with automated fee assessment
• Track development projects from initial planning through certificate of occupancy
• Manage conditions of approval, bonds, and escrow accounts alongside regulatory workflows
• Enable digital plan submission and markup with integrated electronic plan review tools
• Allow applicants to submit, pay, and track permit status through a self-service portal

Issue, renew, and manage business and professional licenses with automated workflows for application review, inspections, fee invoicing, and renewal cycles. Enforce codes and regulations consistently with tools built for how government agencies actually operate.

Highlights:

• Manage trade and business licenses with configurable rules for renewals, inspections, and fees
• Handle code enforcement cases, violations, hearings, and fines from a single location
• Capture photos, attach documentation, and result inspections from mobile devices in the field
• Apply consistent enforcement rules across departments without custom development
• Let applicants apply for and renew licenses online through the citizen portal

Run the full meter-to-cash billing lifecycle for water, sewer, storm water, and solid waste. Flexible rate structures, automated billing runs, and integrated delinquency management help agencies protect revenue and reduce manual effort.

Highlights:

• Configure tiered, flat, consumption-based, and budget billing rate structures
• Track meter installations, readings, maintenance, and replacements tied to service accounts
• Automate delinquency notices, shut-off processing, payment arrangements, and collections
• Handle non-utility charges like special assessments and project fees through the same framework
• Give customers self-service access to accounts, usage data, payments, and service orders online

Manage citizen complaints, internal requests, and incidents from intake through resolution. Every request gets a status, an owner, and a clear path to closure, with direct links to work orders and asset records so nothing gets lost between departments.

Highlights:

• Log, categorize, and route service requests with configurable incident types and workflows
• Link requests directly to work orders and assets so costs are captured automatically
• Give call center staff scripts and a knowledge base to resolve inquiries on first contact
• Let citizens submit and track requests through the self-service portal or GIS-based mapping
• Monitor real-time backlogs and response metrics across departments

Equip inspectors, technicians, and field crews with a task-centric mobile app designed for how they actually work. Built for phones, tablets, and laptops, the app connects directly to back-office workflows so data captured in the field updates records in real time.

Highlights:

• Access work assignments, asset data, and inspection details from any iOS, Android, or Windows device
• Work offline in areas with limited connectivity, with automatic sync when service is restored
• Look up assets on a map, navigate to locations, and scan barcodes for identification
• Capture photos, attach documents, and log time and materials directly from the field
• Support multiple user logins on shared devices common in field operations

Give residents, contractors, and businesses 24/7 digital access to agency services. Unlike standalone portals, these connect directly to operational workflows so what citizens submit is what staff see, with no reconciliation gap.

Highlights:

• Submit permit and license applications, upload documents, and pay fees online
• Use a guided discovery wizard to find the right permit or license without calling the office
• Track application status, inspection schedules, and project progress in real time
• Manage utility accounts, view consumption data, pay bills, and submit service orders
• Access services from any device with responsive design and agency-branded experiences

Location data is embedded across the entire platform, not layered on as an afterthought. Integrated with Esri, GIS appears in multiple points of access so teams can visualize, navigate, and take action in geographic context.

Highlights:

• View assets, permits, inspections, and service activity on interactive maps
• Route inspectors and field crews to job sites with map-based navigation
• Let citizens submit location-based service requests and look up permits by address or parcel
• Take action directly from the map without switching to a separate application
• Manage offline map storage for field use in areas with limited connectivity