HR Service Delivery: Personalized self-service HR
Anywhere, anytime access to personalized HR information
When budgets are tight and staff counts are limited, delivering user-friendly HR self-service can help take the pressure off of HR, while providing employees with the information and assistance they need. See how Infor’s state-of-the-art HR Service Delivery technology gave the Commonwealth of Pennsylvania one solution to service a large diverse population, with thousands of job classifications through a single HR center—on a single platform.
$3.5
million saved annually
90%
HR questions answered in less than 30 minutes
70
positions consolidated
Our case resolutions improved to 97% with Infor, freeing up HR Shared Services to tend to more complex matters.
HR Shared Services Specialist, VNS Health
A self-service HR assistant and portal available 24/7
HR Service Delivery enables workforces to have their own personalized self-service HR assistant and portal available 24/7. Employees can access role-based, mobile responsive, and accurate information to inquire and update their own HR records, stay current on company policies, and fully understand their total compensation—all for a better HR experience.
HR Knowledgebase
- Personalized HR self-service without HR intervention
- Searchable answers to HR inquiries for service reps
Case Management
- Support a multi-tier approach to HR service delivery
- Minimize HR head count, while handling high call volume
Total Rewards
- Access one compensation and benefits statement
- Promote awareness of 401k, EAP, wellness, and ESPP participation
Mobile HRSD
- Relevant HR information accessible via various mobile platforms
- Search HR Knowledgebase and submit questions to HR