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Hospitality technology for hotels and resorts

Unify and refine hotel operations. Deliver superior guest experiences. Implement intelligent strategy.

Hospitality software serving hotels and resorts globally

Infor’s integrated cloud hospitality software for hotels and resorts helps organisations to build their business on a scalable, end-to-end technology platform.

Infor is committed to helping businesses streamline operations, maximise profitability, deliver great guest experiences, and compete globally today and in the future.

A scalable hospitality technology platform

Essential systems integrated to deliver efficient operations, superior guest experiences, and profitable returns.

Delivering a great guest experience every time

Delivering a great guest experience every time

Enhance the value of a hotel stay and encourage return visits

  • Enable guest control, visibility, and preferences throughout their journey via their own mobile devices
  • Offer contactless and paperless check in and check out, add-on options, room and maintenance request features, and more
  • Inform effective engagement strategies via robust CRM capabilities to tailor experiences according to guest profiles
  • Activate upsell opportunities via advanced hotel PMS capabilities at the booking stage
  • Leverage mobility tools for hotel staff to improve processes, communications, and more flexible services to guests

See Infor Hospitality Management Solution (HMS)

Managing revenue and yield more intelligently and efficiently

Managing revenue and yield more intelligently and efficiently

Leverage the power of data science to optimise total revenue potential.

  • Maximise occupancy while protecting rates via automation
  • Source strategic insights from focused analytics to make better decisions based on real data in real time from multiple sources
  • Enable “always on” functionality to ensure action on the most recent data, around the clock
  • Generate detailed demand forecasting information while on site or on the go
  • Implement strategies across multiple sales channels via cloud-based solutions and infrastructure

See Infor EzRMS hotel revenue management

Coordinating full-spectrum event business from initial inquiry to final invoice

Coordinating full-spectrum event business from initial inquiry to final invoice

Automate the event booking process for maximum profitability.

  • Get detailed customer history from a single dashboard
  • Improve expense and labour controls and event change auditing
  • Control and better manage food and beverage costs
  • Enable property management integration for group booking visibility
  • Access the system from any device

See Infor Sales & Catering Solution (SCS)

Empowering teams with greater efficiency to enable success

Empowering teams with greater efficiency to enable success

Implement solutions to proactively enable staff—online, anytime, all the time.

  • Deliver efficient and frictionless services and communication between staff and guests
  • Grant team members access to key information in real time via mobile devices and web browsers without middleware
  • Monitor real-time workloads, activities, completed tasks, and interactions with guests, increasing, operational efficiency across all locations
  • Track and measure accountability with other team members or departments more accurately
  • Reduce operational friction for staff as they manage operations via mobile and web-based platforms—bookings, maintenance, cleaning protocols, and more

Read Blog Post

Fostering scalable digital transformation in a shifting industry landscape

Fostering scalable digital transformation in a shifting industry landscape

Scale operations across all locations with a secure, integrated hospitality cloud platform.

  • Apply last-mile hospitality industry-specific functionality in a scalable and secure cloud implementation
  • Deploy across multiple locations and brands via cloud-based multi-tenant Amazon Web Services® (AWS®) infrastructure
  • Ensure ongoing compliance such as PCI PADSS, CCPA and GDPR and other regulatory compliance requirements
  • Incorporate machine learning-driven data science and analytics for quick decision-making informed by real business data
  • Increase productivity and profitability with mobility, analytics, business intelligence, team collaboration, to help identify industry-specific KPIs to support decision making

Technology plays a critical role in our business. Our goal is to enable managers to have the right tools available to them so they can reduce administrative burdens and focus on delivering core business value and guest satisfaction.


Hotels & Resorts cloud software

Infor Hospitality Management Solution (HMS)

Infor Hospitality Management Solution (HMS) is an advanced, cloud-based hotel property management system (PMS) that enables hotels of all sizes and scales to personalise the guest experience and create the kind of operational efficiency, flexibility, and data security needed to meet the evolving expectations of increasingly tech-savvy guests. Infor HMS is a hotel PMS solution that’s natively built and deployed in the cloud, helping hotel organisations to create a robust and scalable hospitality technology platform.


Infor EzRMS is an advanced hotel revenue management solution that helps organisations of all sizes to track all aspects of the business for all kinds of guests and events. This cloud-based solution is powered by precise machine learning algorithms, calculating demand forecasts for hotel room future use, and recommends timely selling strategies like stay controls, open/close room categories, overbooking levels, and more. Intelligent and automated, Infor EzRMS augments the expertise of revenue managers and their teams, helping organisations to realise revenue potential and build momentum for future growth.


Infor Hospitality Price Optimizer (HPO) is the 21st century hotelier’s smart, AI-driven helper that removes the uncertainty around setting competitive and profitable pricing. The solution automates pricing multiple times a day, helping hotel organisations increase revenue and profits. Infor HPO dynamically sets optimised room pricing and automatically publishes the most accurate and competitive rate to all relevant distribution channels at the same time. Infor HPO also includes an innovative pricing simulator that allows teams to test pricing scenarios. This all adds up to a simple, intelligent way to set hotel pricing that’s smart, precise, and efficient.


Infor Sales & Catering solution ramps up and energizes hotel organisations and the capacity to plan and manage events and to build a solid foundation to maximise returns. From the initial booking process to the final invoice, our solution is a prime hub to keep all of the moving parts of an event in a single and user-friendly environment throughout the lifecycle of each one. This is a process-driven and highly customisable platform that is designed to increase visibility, simplify work, and help to minimise lost details.


SunSystems is a dynamic financial management system that is designed to meet the needs of the hospitality industry today as well as tomorrow. The industry is evolving quickly, and growing organisations of all sizes need the kind of visibility that lends insight across the whole of their business. SunSystems provides a powerful hub to help to bring vital functionality across a range of business areas from purchasing, sales, inventory management and more. Our solution turns financial information into the basis for profitable strategy and provides insights on how to grow a business now and in the future.


Infor Table Reservation System enables to streamline reservations for entertainment facilities and assets such as Table turns, Fitness machines, Cabanas, Bowling lane schedules and help efficiently manage tables and/or other entertainment assets using advanced reservations and floor management tools.

Other advanced business solutions

Infor understands the complexities of today’s hospitality industry. To support industry leaders in their efforts to create superior guest experiences, to empower staff with the right tools to do their jobs better, to gain competitive insights to inform strategy, and to scale their businesses to meet today’s challenges while anticipating ones to come. In addition to hotel PMS, hospitality revenue management, and other essential solutions, Infor also helps hotels and resorts in a wide range of ways to support organizations beyond these, including:

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