Water utility management software: One complete system

Today’s water industry faces daunting challenges and pressures. With purpose-built cloud solutions for water utilities, you can enhance resilience and efficiency – and better support the communities you serve.

Explore water industry software

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Press Release
Riverina Water County Council
Infor CloudSuite delivers efficiency and sustainability benefits weeks after go-live.
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Press Release
Central Highlands Water
Central Highlands Water digitally transforms – enhancing customer and staff services.
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Industry Expertise

Navigate the complexities of water utility management

Water utilities are under increasing pressure to upgrade ageing infrastructure, manage workforce shortages, and handle rising operational costs. They need increased visibility into asset performance and modern technology to meet changing compliance rules, ensure service and reliability – and rapidly respond to climate-related disruptions and emergencies

At Infor, we’ve combined deep industry-specific functionality with the latest technologies to help you meet these challenges – and others – head on.

The future of water is digital New tech for water utilities

Key Stats

Why leading water utilities choose Infor

Water utilities around the world rely on Infor. See some of our customers’ results.

22%

increase in asset and equipment life expectancy

60%

reduction in time spent on daily billing processes

30%

decrease in fixed asset maintenance expenses

Benefits

Key benefits of our water utility management software

Our solutions are designed to be flexible and scalable, growing with your water utility to help you deliver affordable, sustainable, quality services for thriving communities and the next generation.

Extended lifespan for critical assets

Maximise asset lifespan and performance with proactive maintenance and real-time monitoring. Prevent costly downtime, avoid unexpected repairs, and protect your infrastructure investment.

Better services at lower cost

Enhance efficiency through automation, streamlined processes, and intelligent, AI-driven insights. Deliver highquality service while keeping operational costs firmly under control.

Improved sustainability

Leverage integrated solutions to promote smarter water usage and achieve environmental compliance. Reduce waste and strengthen your resilience to unexpected disruptions.

Higher customer satisfaction

Strengthen customer relationships through intuitive digital tools, clear communication, and accurate billing. Build trust by responding quickly and effectively to changing customer expectations.

Composable cloud software for the water industry

Public sector ERP

Bring financial, procurement, and workforce data together in one cloud-based solution, ensuring efficiency, compliance, and transparency. Streamline core utilities management processes, improve service delivery, and make data-driven decisions with real-time insights – while reducing complexity and administrative burden.

Simplify financial management with real-time data
Streamline HR processes and align staffing with service demands
Maintain supplies and inventory continuity with efficient procurement workflows
Ensure compliance with government regulations through built-in controls
Leverage AI-powered analytics for faster, datadriven decisions

Explore public sector ERP

Infor Operations & Regulations

Water utility asset & work management

Infor Operations & Regulations (O&R) is a cloud-based solution that helps government agencies, special districts, and utilities efficiently manage infrastructure, maintenance, and service requests. With GIS integration, the software provides a spatial view of assets, incidents, and work orders to help you optimise decision-making and resource allocation.

Maximise asset lifespan with predictive maintenance and lifecycle tracking
Optimise work order management with locationbased insights for faster response
Track incidents and service requests in real time to improve public safety and service reliability
Integrate GIS to visualise infrastructure, monitor conditions, and streamline field operations
Reduce costs and improve efficiency with datadriven asset management and proactive maintenance

Explore asset management

Infor Operations & Regulations

Permitting, billing & online portals

Simplify licencing, permitting, land use planning, utilities billing, and community engagement. With GIS integration, organisations can visualise zoning, permits, and infrastructure to enhance planning and compliance.

Streamline licencing, permitting, and land use planning with automated approvals and GIS-based zoning insights
Improve utilities billing with accurate metring, real-time invoicing, and flexible payment options
Strengthen code enforcement with GIS-enabled inspections and automated violation tracking
Enhance citizen engagement with Infor Rhythm for Civics, providing self-service applications, payments, and updates
Gain full visibility into regulatory processes with GIS-powered mapping, analytics, and compliance monitoring

Explore permitting & billing

Infor HCM

Human capital management (HCM)

Empower your people, reduce burnout, and align staffing to operational demand with our cloud-based human capital management (HCM) software. Our core HR, payroll, talent, and benefits solutions offer an intuitive experience that simplifies access to everything your leaders and frontline teams require.

Simplify financial management with real-time data
Optimise HR processes and align staffing with workforce needs
Enhance payroll and benefits administration with automated workflows
Ensure compliance with government labour laws and reporting requirements
Leverage AI-powered analytics for data-driven workforce planning

Infor Workforce Management (WFM)

Time, attendance & scheduling

Empower frontline employees with greater scheduling autonomy and visibility into staffing demands. Be fully confident of compliance with labour laws and union agreements. Drive resilience and operational efficiency – and boost the satisfaction and engagement of your teams.

Automate time tracking, attendance, and payroll
Streamline workflows with approval automation
Take advantage of real-time, actionable alerting
Leverage built-in compliance with policies and legislation
Use rule-based and demand-driven scheduling

Infor Enterprise Performance Management

Corporate performance & planning

Gain a complete, real-time view of business performance with Infor EPM. Built on an in-memory analytics platform and natively integrated with Infor public sector ERP, the software supports real-time budget control, forecasting, and “what-if” analysis for greater accuracy. Leverage seamless consolidation, top-down or bottom-up budgeting, and configurable workflows for compliance.

Report with confidence, measure performance, and forecast future activities
Collect, compile, and manage financial and operational budgets
Perform unlimited “what-if” modelling of financial and operational scenarios
Manage capital projects with documentation packages and approval tracking
Consolidate multiple entities quickly into a single financial statement

Explore EPM software

Infor Talent Science

Predictive talent analytics

Make smarter hiring decisions, reduce turnover, and build stronger teams – from field crews to customer service and back-office staff – with Infor Talent Science. This predictive talent analytics and assessment tool can help you rapidly identify candidate potential and give supervisors clear insights for improved team management.

Data-driven hiring, development, and mobility decisions
Enhanced candidate and employee insights
Empowered team coaching and development
Predictive analytics to boost retention

Infor Industry Cloud Platform

Cloud technology platform

The Infor Industry Cloud Platform brings together advanced technologies and AI-driven intelligence within a true multi-tenant cloud environment. As the backbone of industry-specific Infor CloudSuites, the composable platform delivers all the functionality you need in one place while integrating with third-party systems.

Solution areas:

Industry AI: Drive hyper-productivity with prescriptive, predictive, and generative AI in your flow of work
Data & Insights: Gain actionable insights to drive more strategic decision-making and superior performance
Value+ Solutions: Accelerate innovation with pre-built, quick-to-deploy Infor ERP add-ons
Application Development: Rapidly design, build, extend, and deploy enterprise apps – easily and at scale
Integration: Connect your systems and data across your enterprise for smoother, faster operations

Explore the platform

Explore all Infor solutions for the utilities industry

Utilities industry software

Customer Stories

See how customers are using our water utility software

Riverina Water Customer Story Video Thumbnail

Riverina Water pumps up efficiency

Discover how this government water authority in New South Wales, Australia, is using Infor cloud ERP to gain real-time visibility across operations – empowering teams to respond faster and improve the customer experience at every touchpoint.

Manager using utilities software on a tablet

El Dorado improves crisis response

The El Dorado Irrigation District provides drinking water, wastewater, and other water services to 130,000 people in California. See how they use Infor utilities software to monitor resources, protect critical infrastructure, and ensure water access during emergencies.

Read the customer story

industrial water treatment plant factory

Central Highlands digitally transforms

Central Highlands Water has been providing water and wastewater services to residents in Victoria, Australia, for 150 years. Learn how they’re transforming into an agile, data-driven utility by replacing five legacy systems with Infor CloudSuite Public Sector.

Read the press release

In the digital day and age, customers have an expectation of information that’s available at their fingertips. For us, implementing our new permitting software is just one more tool to provide the customers with that information in a more modern and accessible way.

Greg Thomas

General Manager, Elsinore Valley Municipal Water District