GenAI-driven process mining: Proactive intelligence for smarter operations

Amid rapid shifts in the business landscape, understanding how your organisation operates is no longer enough; you must anticipate, adapt, and act with agility. This is where Infor™ Process Mining, now enhanced with generative artificial intelligence (GenAI) capabilities like process summaries and interactive advisors, marks a bold step forward.

Infor Process Mining has consistently delivered value by uncovering inefficiencies and highlighting process deviations. Now, with the power of Infor GenAI, we’re taking a major leap forward, shifting from retrospective analysis to real-time guidance and predictive intelligence. It’s a transformative step toward smarter, faster decisions and a new era of process optimisation and operational excellence.

From insights to action: The evolution of Infor Process Mining

Infor Process Mining empowers organisations with a robust, AI-enhanced solution to visualise, analyse, and continuously improve business processes using real system-generated event logs. Embedded within the broader Infor CloudSuite™ ecosystem, it enables users to map actual “as-is” process flows, identify inefficiencies, and trace root causes with data-backed precision. These insights have already helped our manufacturing, distribution and healthcare customers deliver immediate value, helping their teams make data-driven decisions, streamline operations, and continuously improve performance.

That’s where generative AI takes things to the next level.

By integrating GenAI into Infor Process Mining, we're eliminating traditional barriers between insight and action, delivering real-time summaries, conversational process analysis, and AI-powered recommendations that accelerate decision-making and empower every user to take confident, immediate action.

Instant clarity with GenAI-powered process summaries

One of the most transformative features introduced with GenAI is the automated process summary. Instead of combing through process variants and metrics, users are now instantly presented with concise, natural language explanations of what’s happening in their operations. GenAI detects process variations, compliance breaches, and inefficiencies, and describes them in simple, digestible terms.

Example: “The invoice approval process has a 12% rework rate due to missing purchase order numbers. Most delays occur in the Accounts Payable step, adding an average of 3.2 days to the cycle time.”

Infor GenAI provides a clear summary of performance issues, enabling process owners, analysts, and executives to quickly understand key challenges and identify areas for improvement without requiring deep technical expertise.

In-the-moment guidance with GenAI Interactive Process Advisor

GenAI Interactive Process Advisor revolutionises your process analysis as your always-on, always-informed process consultant. Featuring an intuitive chat interface, it lets users effortlessly ask natural-language questions and receive real-time, data-backed insights.

You could ask:

• “Why is order fulfilment taking longer this quarter?”
• “What are the top 3 root causes for customer invoice delays?”
• “How can we reduce costs in our procurement process?”

This AI-powered advisor goes beyond surface-level answers, helping you uncover bottlenecks, inefficiencies, and root causes, enabling smarter, faster decisions and continuous process optimisation. It transforms how organisations drive performance by democratising access to process intelligence across functions such as finance, operations, human resources (HR), and more.

Real business impact

Organisations across industries—from manufacturers to hospitals—are leveraging this GenAI-powered innovation to transform how they operate, achieving tangible results in speed, cost, and customer satisfaction.

Accelerated audits and compliance

Eliminate manual data gathering with real-time, AI-generated process summaries that support faster, more accurate audits and regulatory reviews. This reduces compliance risk and shortens reporting cycles from weeks to hours.

Reduced operational costs

Automatically detect inefficiencies, bottlenecks, and deviations in workflows. Early identification enables teams to take corrective action before issues escalate, resulting in significant savings in time, labour, and rework.

Improved customer experience

Analyse customer-impacting processes (like order-to-cash or service delivery) to pinpoint sources of delay or error. GenAI helps teams proactively resolve issues before they affect the end user, boosting satisfaction and retention.

Empowered, self-sufficient teams

With a natural-language interface, employees at all levels can query processes and performance without relying on technical experts. This democratises data access and fosters a culture of agility, accountability, and continuous improvement.

Faster, smarter decisions

Real-time insights backed by process data enable leaders to make decisions with confidence, whether it’s reallocating resources, optimising workflows, or addressing root causes quickly.

The future of process intelligence starts now

By blending Infor Process Mining’s robust data capabilities with GenAI’s interpretive and generative power, organisations are no longer confined to understanding the past. They’re positioned to shape the future.

From analysis to action, from insight to foresight, GenAI is revolutionising process intelligence. Learn more about Infor Process Mining.