The Total Economic Impact™ of Infor Industry CloudSuite

Infor™ commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study in June 2025. The study examined the return on investment (ROI) achieved by deploying Infor CloudSuite enterprise resource planning (ERP) for a manufacturing and distribution composite company representative of interviewed customers. 

Learn how Infor helped the composite drive:

• 114% ROI fueled by efficiency and smarter resource use
• 70% reduction in revenue leakage through improved financial integrity and insights
• 30% boost in productivity for warehouse and operations employees
• 70% productivity gain across compliance, audit support, and administrative roles

In addition to outlining the quantified benefits of Infor CloudSuite and providing a framework to evaluate its financial impact, the study also highlighted several unquantified benefits—such as reduced downtime and the ability to support more proactive, strategic work.

Furthermore, the Forrester TEI identified benefits tied to how interviewees implemented and used Infor CloudSuite. These benefits—including long-term partnership, early hands-on engagement, accelerated time to value, reduced risk through best practices, and faster adoption of emerging technologies—reflect the combined impact of Infor’s software capabilities and the services that support them. Interviewees reported that this approach helped build user confidence, enable strategic growth, and support faster adaptation to change.

A Global Digital Manager at a manufacturing company shared: "Infor helped us work smarter and scale with confidence. We weren’t just handed a tool; we had a true partner invested in our long-term success." 

To better understand the benefits, costs, and risks associated with investment in Infor CloudSuite, Forrester Consulting interviewed decision-makers with experience using Infor solutions. This study consolidated the findings and presented a framework for ROI evaluation.