Transforming Public Sector with Infor powered by AWS

FifthQuadrant, alongside Infor and AWS, have identified four key areas where cloud technology can be used to address current public sector challenges:

• Finance First––Improving the management of both costs and receipts, to support effective decision-making.
• Customer First––Using technology to optimize operating processes and address the demands of customers and citizens through self-service portals.
• Workforce Engagement––Aligning hybrid working patterns to meet organisational and customer demand; using artificial intelligence to profile customer demand versus employee availability and ensure timely service and issue resolution.
• Digitalisation––Applying technology across all areas of the value chain to improve and/or automate critical aspects, reduce cost of service, improve service delivery, and enhance overall customer experience.