Customer Success, Enhanced Support, and Services
If you need more, there's CareFor
A portfolio of outcome-driven services and support to help Infor customers create their own model for sustainable success
What is CareFor
What does success look like to you?
CareFor's integrated portfolio is designed around enabling you to achieve your business's definition of success.
CareFor helps your organization
What does Infor mean by sustainable success?
Regardless of the ERP solution you choose, delivering on-going value after go live starts with having the right capabilities to meet the needs of your business.
Success is a journey that continues long after go live
Infor understands that your success is a journey. Value is defined and designed in the months before you go live, but is realized in the months and years after. You will continue to measure the success of your Infor solution over time, based on how well it enables the achievement of your business’s goals.
In no small part, success is measured over time by customers’ ability to:
- Enhance user experience and productivity
- Optimize business processes
- Address new business requirements
- Enable new strategic priorities
A model for sustainable success
Your user needs will change, business requirements and processes will evolve, and strategic priorities will shift. And sustaining success over time will depend on your ability to enable and support these changes within your solution. Regardless of which ERP applications you choose, if you don’t have the skills, resources, and capabilities to evolve with your business’s needs, you put your ERP investment at risk.
CareFor was designed to provide Infor customers with flexible options, if they need them, to achieve their own definition of sustained success.
A designated Customer Experience Manager to provide guidance, assistance, and ongoing partnership throughout your journey. With you from the time you become a CareFor customer, the Customer Experience Manager is accountable and responsible for your satisfaction.
Accelerated attention to issues when you need it.
Live support sessions are available for urgent issues. We resolve issues quickly when they matter most.
Annual 24/7 Infor support — for your most critical business events.
Cloud release update assessment and recommendations specific to your business’s Infor solution.
Automated regression testing to identify impacts and validate your solution during change events.
Support for what makes your Infor solution unique and development resources to help meet future requirements.
Application-level administration, maintenance, and pre- and post-cloud update and refresh activities.
24/7 monitoring and response for your most critical interfaces and application jobs.