Blogs

Human nature favors the known – the status quo. For example, many operators may view the hospitality solution they have in place as perfectly adequate: It’s what they know and use every day. It serves its function and is much easier to keep than to change. That perception is called “stickiness” – you stick to it because it’s there, firmly entrenched, and seems to work. But we all realize that the industry is moving in new directions that will eventually leave you in the dust if you stay stuck. How do you navigate the delicate balance between what works today and what must be put into place as the competitive landscape evolves? Let’s explore that question here.

In a customer case study we developed a few years ago, Eynsham Hall, a grade II listed mansion in scenic Oxfordshire with more than 130 guest rooms and 43 meeting rooms on site, needed an advanced hotel property management and hotel revenue management solution to bring modern, data-driven efficiency to its old-world charm. Discover how these two worlds met, and the vital business results that came out of it.

This is the fourth in our series spotlighting the winners of our 2019 Infor Customer Excellence Awards, and sharing their success stories.