Customized assessments delivered objective candidate insights for more informed, consistent hiring decisions
Fairview Pharmacy Services, part of the larger Fairview Health Services network, faced growing workforce challenges as post-COVID turnover among pharmacy technicians exceeded 40%, while vacancy rates climbed to 20%. Hiring decisions relied heavily on short interviews, offering little insight into long-term fit or candidate potential. Repeated pay increases and sign-on bonuses helped only partially, while high first-year transfer rates remained a persistent issue.
To improve hiring outcomes, Fairview implemented Infor Talent Science™, replacing interview-only hiring with a more structured, data-driven approach. Customized behavioral assessments tailored to Fairview’s pharmacy roles and culture provided hiring leaders with objective candidate insights before decisions, helping teams identify stronger-fit candidates more consistently.
Following the success of the Pharmacy Technician team rollout, Fairview has already expanded into other roles, which will support internal mobility by helping place the right people in the right roles.
See how Infor™ Talent Science helped Fairview Pharmacy Services improve hiring quality with a more predictive, data-driven approach.
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