With Infor Process Mining, it turned process insights into faster cash flow
For more than 60 years, Hercules Industries has operated as a 100% employee-owned heating, ventilation, and air conditioning (HVAC) wholesaler, distributor, and manufacturer. With operations spanning seven states, 24 retail locations, three distribution centers, and five manufacturing facilities, it is one of the largest companies of its kind in the Western and Midwestern United States.
After implementing Infor CloudSuite™ Distribution Enterprise, Hercules knew process inefficiencies were affecting cash flow and inventory performance. Late invoices, reconciliation issues, manual inventory reallocations, and persistent allocation problems forced teams of five to six people to spend 8–10 hours each week reviewing transactions, yet some issues remained unresolved. As a result, the organization was often forced to react to issues after they had already affected the business.
Hercules deployed Infor™ Velocity Suite, beginning with Infor Process Mining to transform its order-to-cash operations. In fewer than 30 days, the team moved from investigating issues manually to gaining a clear, data-driven view of process performance. It quickly validated known challenges, uncovered hidden bottlenecks and inefficiencies, and identified high-impact opportunities for improvement. Most importantly, it was able to prioritize and act on corrective measures rapidly without relying on a specialized data science team, custom development, or lengthy implementation efforts.
The business outcomes speak for themselves:
- 80% faster process issue identification
- 88% fewer resources required for process issue identification
- 50% faster payment collection
- 71% increase in cash flow
- Less than 60 days from the first insight to corrective action
Watch the full customer story to see how Hercules Industries used Infor Velocity Suite, starting with process mining, to uncover hidden inefficiencies, improve operational visibility, and accelerate cash flow.
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