Blogs

Being supported by hospitality technology solutions designed to help organizations succeed daily is how hotels, resorts, and casinos gain confidence in their partnerships. What are the essentials of this in an era that has proven that the landscape can shift very suddenly? What must be in place to meet today’s challenges and scale for emerging one? Here’s a selected list to consider.

This year’s HITEC show in Dallas was a rewarding experience for Infor’s Hospitality team. Getting the chance for our global team to assemble and meet with industry leaders, we brought a lot to the event and took away even more. Here are some of the key hospitality industry trends that were top of mind for everyone at the show.

Over the years and eras, the relationship between hotel and guest at every stage of their journey has meant different things. Today via advanced hotel software solutions, it means placing guests in the driver’s seat at every stage, from booking, to managing services and reservations, to checking out. It also requires connecting services to the guest’s history and preferences to gain a sharper vision for who they are, and what they want. What are the key principles at the technology level that support that? Take a look.

The hospitality industry is in recovery as organizations redefine themselves during an incredibly disruptive period. As things progress globally, the question of personalization has risen to the top of the list for many as an area to continue to develop and nurture. In this new era, why is hotel personalization so important not only to the guest experience, but to how well hotels manage their data to best serve that experience for the long-term? Here are 4 principles that serve as a framework for personalization.

At the cusp of a new era for the hospitality industry as the world begins to bounce back from a severe period of disruption, many hotel organizations are rethinking how well their hotel PMS really serves them. Seeking out a new hotel PMS or other essential hospitality software solution is a common conclusion. But it can be a risky and stressful prospect, even if it’s also a necessary one. So, where do decision-makers start? What’s the most useful criteria as hoteliers choose a new hotel PMS? Here is a selected list to help you begin the journey.

Important discussions about migrating hospitality property management systems and other solutions to the cloud continue in an era that has shown the industry how important greater agility really is. But let’s talk about the specifics. Which areas of your hospitality business are likely to benefit the most from a cloud PMS and hospitality software solutions in the cloud in general? How will that in turn affect the guest experience and how teams in all company locations will be able to do their jobs? Here’s a selected list

For many in the hospitality industry, choosing a cloud hotel property management solution (PMS) to replace their legacy system has been a major part of the digitalization process. Now in a period of evolution for the industry, how far has the question of cloud vs legacy come? What have our recent experiences in a major market downturn taught us about the choice between the two? Let’s explore this question of cloud hotel PMS vs legacy with that in mind.

In a customer case study we developed a few years ago, Eynsham Hall, a grade II listed mansion in scenic Oxfordshire with more than 130 guest rooms and 43 meeting rooms on site, needed an advanced hotel property management and hotel revenue management solution to bring modern, data-driven efficiency to its old-world charm. Discover how these two worlds met, and the vital business results that came out of it.

In the hospitality industry, good relationships drive success. Knowing guests and players – their histories, preferences, and more – and crafting a unique guest experience from that knowledge is what makes a good relationship into a great one. Business data and integrations between systems as they relate to hotel PMS play an integral part in achieving that. But how?