Online
Tuesday, June 02, 2026
10:00 AM Eastern Daylight Time
1 hour
User adoption is the single greatest factor in realizing value from your CRM investment. Join us for this practical, insight driven webinar focused on proven strategies to maximize adoption of Infor CRM SLX across your organization.
Designed for business leaders, CRM owners, and administrators, this session moves beyond features to focus on how successful teams drive consistent usage, measurable outcomes, and long term ROI.
Here’s what we’ll explore:
- How to define and track meaningful adoption metrics
- How to leverage dashboards and reports to monitor user engagement
- How to identify early warning signs when adoption begins to slip.
- Best practice approaches for aligning CRM usage to real business processes—such as pipeline management, opportunity stages, and alerts—so the system supports how your teams actually work.
Whether you’re looking to improve adoption in an existing deployment or set a stronger foundation ahead of upcoming changes, this webinar will equip you with practical guidance you can apply immediately.
Speakers
Ed Heinsius
Manager, Solution Consulting, Infor
Jen Noonan
Vice President & General Manager, CX & IPMC Solutions, Infor