AI in Healthcare Workforce Management

March 19, 2026

The persistent challenge in healthcare workforce management

Workforce management has long been a foundational element of healthcare operations, ensuring the right staff are available to deliver safe, high-quality care. But today’s environment is stretching traditional WFM processes to their limit. Health systems are confronting chronic staffing shortages, rising burnout, increasing labor costs, and constantly shifting patient demand. What used to be manageable with schedules and timekeeping now requires strategic, predictive, and automated workforce insights.

Healthcare organizations need a new approach, one that goes beyond simply filling shifts to supporting organizational resilience and workforce well-being.

Embracing AI: The new frontier in workforce management

AI adoption is widespread across healthcare, with 80% of health systems exploring or implementing AI to improve various operations. As organizations shift from reactive staffing decisions to proactive, data-driven workforce planning, early adopters have surfaced an important truth: AI is only as effective as the data powering it. To fully unlock the promise of AI in workforce management, healthcare organizations need a unified, high-quality data foundation.

Introducing Infor Workforce Management: Designed for healthcare

Infor™ Workforce Management delivers that foundation through a healthcare-specific, cloud-native workforce platform that unifies scheduling, time and attendance, labor standards, and staffing into a single system.

With integrated, governed data at the core, Infor WFM supports the most critical operational needs, including:

Nurse-to-patient ratios
Credential and skills tracking
Patient acuity and census fluctuations
Labor cost visibility and control
Compliance with regulatory and union requirements

This strong data foundation unlocks the accuracy and reliability needed to apply AI effectively and confidently.

How AI powers smarter workforce decisions in Infor WFM

Infor WFM embeds AI directly into everyday workflows, helping healthcare organizations move from manual, reactive efforts to proactive, automated workforce optimization.

Predictive Labor Forecasting: Leveraging historical data and external factors such as weather and local events, AI forecasts patient volumes and staffing needs down to the hour. This precision enables proactive scheduling, reduces last-minute staffing crises, and curbs expensive overtime.
Dynamic Scheduling Automation: AI continuously aligns workforce deployment with real-time demand, optimizing schedules for operational efficiency and employee satisfaction. Automated open shift management streamlines communication and fills vacancies based on priority and employee preferences, reducing managerial workload.
Digital Assistant Support: The digital assistant offers instant answers to common questions like PTO balances, shift-trading options, and optimal shift pick-ups with the most desirable pay rates. Managers can also use it to evaluate time-off requests or identify suitable employees for open shifts.

These AI-driven capabilities translate into tangible benefits: optimized labor costs, improved workforce morale, and more consistent, well-planned care delivery.

What sets Infor’s AI approach apart

Many healthcare organizations struggle to apply AI effectively because workforce data lives across disconnected systems, undermining accuracy and trust. Disconnected data drives accuracy gaps, delays, and integration costs that can consume 30–40% of an AI project. In contrast, our customers have experienced 37% lower integration costs, deployed AI up to 30% faster, and achieved 10–20 percentage-point improvements in model accuracy by unifying their data and leveraging our industry specific architecture.

Taking this approach gives healthcare organizations AI they can trust—forecasting that reflects real staffing needs, scheduling automation that adapts to changing conditions, and decision support that improves both workforce and patient outcomes.

Ready to experience the power of AI-driven workforce management? Learn more about how Infor’s Workforce Management solution can help your organization.