Supporting success at every step: Managed services for Infor Velocity Suite

Infor™ Velocity Suite eliminates barriers to process innovation, helping customers simplify adoption, unlock value, and stay agile in a fast-changing world. With advanced capabilities such as process mining, robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), and generative AI (GenAI)—delivered through prebuilt, industry-specific solutions—Velocity Suite empowers organizations to diagnose inefficiencies, automate critical workflows, and optimize performance.

However, we understand that every customer is different. Some organizations have the in-house expertise to support their Velocity Suite solution independently, while others may want additional assistance—to offset skill gaps, reduce risk after go-live, control internal costs more effectively, or ensure continuity if key staff are unavailable.

For those customers, the Infor CareFor Managed Services team has introduced a tailored version of its offering, designed specifically for Infor Velocity Suite deployments. This gives customers flexible access to expert solution support that aligns with their unique goals.

What is Infor CareFor Managed Services?

Infor CareFor Managed Services provides global, around-the-clock assistance to keep customer solutions running smoothly and efficiently. Services include troubleshooting, customization support and development, cloud release assistance, 24/7 monitoring, application solution maintenance, and automated regression testing—all focused on reducing complexity and ensuring optimal performance.

Foundational solution support for Velocity Suite customers

Infor understands that the advanced tools and technologies within Velocity Suite—including RPA, Process Mining, and Value+ use cases—are new to many customers. That’s why we developed a dedicated support package to ensure access to the skills and expertise required to manage these tools confidently after go-live. This offering provides foundational solution support for each customer’s uniquely configured Velocity Suite deployment.

What customers get, and what it delivers

These deliverables are specific and tied to real operational outcomes. Customers receive:

• Release readiness support: Tailored impact assessments and recommendations help customers stay current with new features, avoid disruption, and keep business-critical processes running smoothly.
• Break-fix and technical support: If there’s an issue with customized or configured Velocity Suite components, Infor will investigate and resolve it so internal teams don’t lose time chasing down fixes.
• Solution administration support: From job failures and user access to tenant-level tasks, Infor provides expert assistance so your team can stay focused on value creation—not system upkeep.

These services reduce operational risk, accelerate issue resolution, and free up internal resources—so customers can move faster, scale innovation, and sustain value from their Velocity Suite investment over time.

Scalable and consistent access to knowledge

CareFor Managed Services is delivered by the same Infor organization that supports Velocity Suite implementation and deployment. That means customers benefit from a unified support model that brings together product knowledge, implementation experience, and business context. This approach reduces handoffs and accelerates time to resolution. Customers don’t have to re-explain their configurations or revisit past decisions. Our teams already understand how their solution is set up, why it was designed that way, and what their goals are.

Built to grow with you

Infor CareFor Managed Services is designed to scale. Whether your team needs limited support for specific administrative functions or broader assistance with a full deployment, the service is modular and adaptable.

As your organization grows or your solution footprint expands, your support can grow with it—ensuring you have the right expertise at every stage of your journey.

Supporting innovation that keeps delivering

Infor Velocity Suite makes it easier to adopt, use, and extend powerful capabilities for process transformation. With Infor CareFor Managed Services, customers gain confidence and continuity, knowing they have expert support to help sustain and scale results over time.

Together, they provide a flexible, resilient model for long-term success, grounded in Infor’s commitment to helping customers get the most from their investments.

Learn how Infor CareFor Managed Services and Infor Velocity Suite work together to help customers stay agile, confident, and outcome-focused.