The digital transformation of State and Local Governments

Over the past three years, technologies like the cloud, artificial intelligence, GIS, and data analytics have been rapidly embraced by State and Local Governments and public agencies as tools to facilitate diverse tasks - from reducing fraud and handling constituent queries to streamlining emergency evacuations. State examples include Travis County in Texas automating tax filings, Wisconsin using a multilingual chatbot for resident engagement, and a California city revamping its website with analytics for improved customer experience. Despite challenges like tight budgets and staff reluctance, technological innovation is the top priority for efficient public service delivery. Route Fifty, in partnership with Infor, explores these innovations in this e-book.