20,000+ hotel companies worldwide trust Infor Hospitality solutions

Hotels & Resorts

Thousands of global hotel and resort brands leverage Infor’s powerful hospitality cloud solutions. This includes property management systems (PMS), advanced hospitality revenue management systems (RMS), and a full range of scalable applications across the industry to optimize operations, deliver a superior guest experience, and meet the challenges of a constantly evolving hospitality space.

Here are some key challenges and goals that Infor helps its customers address every day.

Delivering great guest experiences

  • Guest-centric and seamless processes
  • Precise insights—right product, right guest
  • Unified operations—consistent experiences
  • Better communications and guest comfort
  • Greater responsiveness to guest requests

Creating and supporting personalized and mobile-friendly services

  • Increased visibility on the go
  • Contactless processes
  • Guest self-service tools
  • Enhanced engagement—increased LTV
  • Mobile workforce—empowered staff

Maximizing revenue potential

  • Supportive of new revenue models
  • Integrated loyalty and retention programs
  • Greater capacity to scale globally
  • Easier partner-supplier collaboration
  • Increased transaction speed

Managing complex multi-channel activities

  • Integrations to meet prospect preferences
  • Competitive visibility and rate parity
  • Dynamic event planning solutions
  • Seamless connections—events and lodging
  • Centralized multichannel control

Developing a data-driven technology platform

  • Faster identification of key data
  • Greater visibility of competition profiles
  • Inclusive environments for data collection
  • Increased data security
  • Enterprise-wide access via the cloud

Micro-vertical expertise delivers business value faster

Luxury Hotels

Luxury Hotels

Hotel Brands

Hotel Brands

Management Companies

Management Companies

Independent Hotels

Independent Hotels

Resorts

Resorts

Extended Stay

Extended Stay

Boutique Hotels

Boutique Hotels

Solutions for your most critical challenges

Infor CloudSuite™ Hospitality is the industry’s leading software suite for hotels and resorts—fully-integrated and delivered in a multi-tenant cloud environment.

Deliver a great guest experience

Enhance the value of a hotel stay and encourage return visits

  • Put the guest in control booking and managing their stay from end to end via their own mobile devices
  • Gain valuable insights about your guests from a single stay to inform engagement strategies
  • Track guests’ lifetime value via guest histories to tailor experiences and craft upsell opportunities
  • Leverage mobility tools amongst hotel staff—Mobile Check In, Digital Registration, Mobile Housekeeper to improve processes and communication
  • Reduce social contact for guests—paperless check in and check out, add-ons, room services, maintenance requests, and more

Manage revenue and yield

Leverage the power of data science to optimize total revenue potential

  • Maximize occupancy while protecting rates via automation
  • Gain strategic insights from focused analytics to make better decisions based on real data
  • Generate detailed demand forecasting information while on site or on the go
  • Implement strategies across multiple sales channels via cloud-based solutions and infrastructure


Manage event business from initial inquiry to final invoice

Automate the event-booking process for maximum profitability

  • Get detailed customer history from a single dashboard
  • Improve expense and labor controls and event change auditing
  • Better manage food and beverage costs
  • Enable property management integration for group booking visibility
  • Access the system from any device


Increase operational efficiencies

Implement solutions that empower staff - online, anytime, all the time

  • Deliver efficient and frictionless services via seamless communication between staff and guests
  • Grant team members access to key information in real time via mobile devices and web browsers without middleware
  • Monitor real-time workloads, activities, completed tasks, and interactions with guests, increasing, operational efficiency across all locations
  • Track and measure accountability with other team members or departments more accurately.
  • Reduce social contact for staff as they manage operations via mobile and web-based platforms– bookings, maintenance, cleaning protocols, and more


Digital transformation - hospitality cloud platform

Scale operations across locations and brands with a secure hospitality cloud platform

  • Apply last-mile, hospitality industry-specific functionality in a scalable and secure cloud implementation
  • Manage day of operation with cross-team balancing and staff floating
  • Deploy across multiple locations and brands via cloud-based multi-tenant Amazon Web Services® (AWS®) infrastructure
  • Ensure ongoing compliance such as PCI PADSS, CCPA and GDPR and other regulatory compliance features
  • Incorporate machine learning-driven data science and analytics for quick decision-making informed by real business data
  • Increase productivity and profitability with mobility, analytics, business intelligence, team collaboration, and identify industry specific KPIs to support decision making

Productivity by the numbers

50%+

reduction in guest check-in times

7%+

increase in revenue

88%+

improvement in financial performance forecast accuracy

Hospitality solutions

Infor Hospitality Management Solution (HMS)

Infor Hospitality Management Solution (HMS) is an advanced, cloud-based hotel property management system (PMS) that enables hotels of all sizes and scales to personalize the guest experience and create the kind of operational efficiency, flexibility, and data security needed to meet the evolving expectations of increasingly tech-savvy guests. Infor HMS is a hotel PMS solution that’s natively built and deployed in the cloud, helping hotel organizations to create a robust and scalable hospitality technology platform.

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INFOR HOSPITALITY EzRMS REVENUE MANAGEMENT SYSTEM (RMS)

Infor EzRMS is an advanced hotel revenue management solution that helps organizations of all sizes to track all aspects of the business for all kinds of guests and events. This cloud-based solution is powered by precise machine learning algorithms, calculating demand forecasts for hotel room future use, and recommends timely selling strategies like stay controls, open/close room categories, overbooking levels, and more. Intelligent and automated, Infor EzRMS augments the expertise of revenue managers and their teams, helping organizations to realize revenue potential and build momentum for future growth.

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INFOR HOSPITALITY PRICE OPTIMIZER (HPO)

Infor Hospitality Price Optimizer (HPO) is the 21st century hotelier’s smart, AI-driven helper that removes the uncertainty around setting competitive and profitable pricing. The solution automates pricing multiple times a day, helping hotel organizations increase revenue and profits. Infor HPO dynamically sets optimized room pricing and automatically publishes the most accurate and competitive rate to all relevant distribution channels at the same time. Infor HPO also includes an innovative pricing simulator that allows teams to test pricing scenarios. This all adds up to a simple, intelligent way to set hotel pricing that’s smart, precise, and efficient.

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INFOR HOSPITALITY SALES & CATERING SYSTEM (SCS)

Infor Sales & Catering solution ramps up and energizes hotel organizations and the capacity to plan and manage events and to build a solid foundation to maximize returns. From the initial booking process to the final invoice, our solution is a prime hub to keep all of the moving parts of an event in a single and user-friendly environment throughout the lifecycle of each one. This is a process-driven and highly customizable platform that is designed to increase visibility, simplify work, and help to minimize lost details.

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INFOR FINANCIAL MANAGEMENT SYSTEM - SUNSYSTEMS® (FMS)

SunSystems is a dynamic financial management system that is designed to meet the needs of the hospitality industry today as well as tomorrow. The industry is evolving quickly, and growing organizations of all sizes need the kind of visibility that lends insight across the whole of their business. SunSystems provides a powerful hub to help to bring vital functionality across a range of business areas from purchasing, sales, inventory management and more. Our solution turns financial information into the basis for profitable strategy and provides insights on how to grow a business now and in the future.

SunSystems®

INFOR HOSPITALITY TABLE RESERVATION SYSTEM (TRS)

Infor Table Reservation System enables to streamline reservations for entertainment facilities and assets such as Table turns, Fitness machines, Cabanas, Bowling lane schedules and help efficiently manage tables and/or other entertainment assets using advanced reservations and floor management tools.

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Other advanced business solutions

Infor understands the complexities of today’s hospitality industry. To support industry leaders in their efforts to create superior guest experiences, to empower staff with the right tools to do their jobs better, to gain competitive insights to inform strategy, and to scale their businesses to meet today’s challenges while anticipating ones to come. In addition to hotel PMS, hospitality revenue management, and other essential solutions, Infor also helps hotels and resorts in a wide range of ways to support organizations beyond these, including:

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