Connect assets, work orders, permitting, billing, field operations, and citizen services on one platform purpose-built for government. Infor Operations and Regulations (formerly Infor Public Sector Hansen) replaces fragmented systems with a single operational foundation.
OVERVIEW
Government agencies rely on separate systems for infrastructure, regulations, services, and billing – systems that don't share data. Infor Operations and Regulations brings it all into one connected platform. Asset management, permitting, licensing, code enforcement, utility billing, service requests, and self-service in a single system. Shared location data, workflows, and financials tie everything together – for faster service, fewer errors, and better visibility across departments. Purpose-built for government. Delivered in the cloud on AWS.
KEY STATS
Real-world results from Infor Operations and Regulations customers.
$38M
recovered in infrastructure damage costs
18 days
faster permit and license processing
60%
less time spent on daily invoicing
BENEFITS
Disconnected systems slow response times, create data gaps, and make it harder to connect service delivery to financial outcomes. Infor Operations and Regulations brings assets, permitting, billing, and field operations into one platform so agencies can respond faster, enforce consistently, and account for every dollar.
Connect service requests to work orders and asset records so nothing falls through the cracks. Supervisors see backlogs in real time. Residents track requests through a self-service portal.
Manage permits, licenses, and code enforcement in configurable workflows. Applicants submit online. Inspectors react from the field. Fees are assessed and collected in the same system.
Track condition, cost, and performance for every asset from roads and water mains to meters and facilities. Inspections feed capital plans. Maintenance shifts from reactive to preventive.
Meter-to-cash billing for water, sewer, storm, and solid waste runs in the same platform as asset management. Meter changes update billing automatically. Delinquency follows consistent rules.
Purpose-built tools for the work public service organizations do every day, from field operations to resident services.
Manage the full lifecycle of public infrastructure assets and the work required to maintain them. Infor Operations and Regulations connects assets, work orders, inspections, and maintenance planning in one system with pre-configured asset types for roads, water mains, sewer lines, bridges, meters, parks, and facilities.
Highlights:
CUSTOMER STORY
The California Department of Transportation (Caltrans) is responsible for much of the infrastructure supporting one of the world’s largest economies. Learn how they unified asset management, operations, and permitting on a single platform with Infor and Amazon Web Services – recovering over $38 million with automated data capture and connected systems.
Infor has assisted us with streamlining operations, and we are in the process of expanding methods for the public to engage and interact with us online.
CIO, Monterey County, CA
Platform
Infor Operations and Regulations runs on a secure, unified platform with shared data, workflow automation, document management, and open APIs. Deployed on AWS, it delivers continuous cloud updates so you get new capabilities without disruptive upgrades.
Resources
RELATED PRODUCTS
Infor Operations and Regulations is part of a complete platform for finance, workforce, and operations.