Supporting the core processes of manufacturing, distribution, and service businesses

Build on System21’s strength and depth to realize your digital transformation
System 21
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A robust, highly functional ERP platform for a digital future

System21 is a highly functional ERP product available either on-premises or as a cloud-based service. Based on the IBM i platform, System21 has established itself as the trusted core ERP of choice for many customers worldwide. Users value System21’s functional richness, stability, and security and its modern HTML5 browser UI, and broad integration capabilities for diverse industries.

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The function, technology, and services to take you forward

With continuous development and enhanced by innovative technologies, the latest version of System21 plus System i Workspace AnyWhere gets you where you need to be, assisted all the way by an Infor Services team that has long-standing experience of implementing, integrating, and upgrading System21 to help get to where you want to be today and tomorrow.

Delivering value to customers across industries

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Evans Vanodine

System21 solution

Continuous investment in the product, technology, and the skills to suit your business drivers

Available in the cloud and on-premises

System21 is available with identical functionality on either the cloud or on-premises. Whichever best suits the needs and strategies of your business, the choice is always yours.

Modern and resilient user experience

Always stay connected with System i Workspace Anywhere even when outages occur. Written as pure HTML5 with zero client installable required, it reduces support workload and network costs within a user-friendly environment.

An ERP shaped for you, by you

Customer input is the prime driver. You can raise and request enhancements which go straight to the product management and development team for consideration and future development.

Rich financial system coverage

Users can operate multiple financial companies using multiple currencies all within a single database, helping to reduce the system management and reporting burden.

A strong sales, logistics, or manufacturing fit for your industry

System21 has functionality specific to diverse industries including food and alcoholic beverage production with supply and logistics, FMCG/CPG, discrete, automotive, process manufacturing, and pure distribution and equipment servicing businesses.

A platform for your digital transformation

System21’s rich set of integration capabilities combined with Infor’s Operating Services technologies open any number of possibilities for digital transformation with great potential for innovation in your business.
System 21

Leading edge user experience

The latest version of System i Workspace AnyWhere has been completely re-written as HTML 5 to create an attractive and modern working environment for the System21 end users.

  • Increase productivity by moving around System21 quickly and easily
  • Running in many supported browsers
  • Requires no installation on the end user’s desktop
  • Adds numerous features expressly designed to maintain resilience and reduce the support burden

Maximize sales opportunities

System21 3.2 is highly configurable to match with your processes, improving order-taking rates and values while delivering fine customer service.

  • The order-taking path and information displayed can both be configured to optimize processes
  • Order Capture concentrates multiple modes of order taking into one working space, to provide fast order capture appropriate to various markets in a rich environment
  • All customer buying history, intelligent sourcing, up- and cross-sell opportunities are within one click away

Making service business more profitable

For companies in the equipment production and sales market, after sales service can often be the most profitable part of the business, and System21 can help to achieve that.

  • Seamlessly connect to all System21 applications to cover the financial, order processing, invoicing, purchasing, distribution, and production needs of service companies
  • Integrated view of all major business processes
  • Everything needed to optimize service, efficiency, and profitability are supported including cradle-to-grave records of every service job, component, costs, or revenue against every piece of equipment
  • Improve field and workshop service job management, component inventories, and procurement, as well as engineer shift calendars and timesheet/cost tracking

Seamless integration between operational and financial systems

With System21’s Advanced Financial Integrator, you get better analysis, planning, and control for all areas of the enterprise.

  • Send financial data generated in System21 customer service, logistics, and manufacturing applications to target accounts within the General Ledger
  • Shape the flow and posting of the data precisely to each customer’s accounting needs, at a detailed or consolidated level. This can be either financial or statistical information

Rapid access to both standard product and custom information

System21 3.2 is released alongside Release 10 of the Infor Development Framework (IDF) application, which gives a highly flexible enquiry and query facility for System21 customers.

  • All key data is available within a minimal number of clicks and enables a rapid response to internal and external customer enquiries
  • Create and tailor new enquiries specific to your business, including data from bespoke or custom IBM i files and applications
  • Develop custom applications and extensions with IDF powerful capabilities

Features designed to maintain resilience and reduce the support burden

reduction of bespoke code in upgrade to System21 3.1 at Goodridge
less spent on IT costs than ERP systems running on any other platform
Number of countries in which System21 is used

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