Generative AI: The key to unlocking future-readiness

In the first blog of our four-part series, we introduced findings from How Possible Happens, a global report that examined the characteristics of highly productive organizations. The research identified four key pillars of success:

• Processes and systems
• Agility and future-readiness
• A culture of data
• Patient-centric care

We previously explored processes and systems and how Infor modernize operations with a prescriptive, care connect platform. Now, we’re turning our focus to agility and future-readiness—and the technologies helping healthcare organizations compete in a rapidly changing environment.

Characteristics of a highly successful organization

The How Possible Happens report uncovered a growing performance gap within U.S. healthcare, with higher-performing organizations pulling ahead by using predictive intelligence and automation to drive operational speed, reduce risk, and respond more effectively to change.

These technologies are helping leading health systems:

• Predict operational needs to enable earlier intervention and better outcomes
• Automate decision-making in critical workflows, reducing delays and human error

In short, AI in healthcare is helping turn insight into action.

How Infor helps you be agile and future ready

Healthcare is changing fast, and we want our customers to have access to the latest technology to stay ahead. AI and automation hold enormous promise for an industry facing resource constraints, staffing shortages, and rising costs. From day-to-day tasks to critical business decisions, see where Infor Velocity Suite uses generative AI to diagnose inefficiencies, automate processes, and optimize your flow of work.

Diagnose problems to determine next steps

One of the hardest (and most critical) steps for any healthcare organization is gaining a clear view of how operations actually run. While most organizations track high-level performance metrics, those numbers rarely reveal where problems exist or why they occur. Without granular insights or benchmarks, inefficiencies remain hidden.

Infor Process Mining changes that. By capturing real user behaviors, it exposes bottlenecks, non-conformance, and process flaws caused by poor design or insufficient training. Once you diagnose these root causes, you can take targeted action—whether that’s retraining staff, redesigning workflows, or introducing automation. Aggregating these insights across departments and comparing them to industry benchmarks gives leaders a complete picture of performance and progress over time.

Using these insights, one organization, Xpress Boats, diagnosed in their Procure to Pay process the bottlenecks that affected on-time delivery. With insights highlighting process deviations, Xpress Boats improved inventory accuracy, reducing expedited shipping costs by 50%.

Automate time-consuming workflows to save time

Understanding how your organization operates is step one, but success comes from acting on those insights. That’s where automation, operational insights, and efficiency make the difference. At Infor, we focus on these three areas to help healthcare organizations work smarter.

Using technologies like Robotic Process Automation and Generative AI-powered document digitization, organizations can automate repetitive tasks, reduce human error, and improve scalability. For example, by automating invoice gathering and matching, Confluence Health created invoices 70% faster, processed 40% automatically, and reduced overhead by 20% within the first 60 days.

Not every task can be automated, but predictive insights can accelerate smarter decisions. Forecasting safety stock levels, for instance, is complex and high-risk. With Machine Learning, healthcare organizations can detect patterns in inventory consumption, improve demand forecasts, reduce shortages, and free cash flow by minimizing excess inventory.

Optimize daily work to improve efficiency and employee satisfaction

Once you’ve diagnosed inefficiencies and automated repetitive tasks, the final step is to optimize the user experience to improve efficiency and engagement. Many organizations hesitate to adopt AI because of security and compliance concerns, especially when solutions aren’t integrated. Infor CloudSuite addresses these challenges by embedding Generative AI securely into the platform for content authoring and summarization.

Users can prompt AI directly within open text fields to generate clear, concise content based on organizational data, and instantly summarize information for tasks like employee compensation reports, feedback reviews, or contract comparisons, saving hours of manual work. For example, GMM Pfaudler used Infor GenAI  to update over 800,000 item descriptions, cutting a project estimated at 7.6 years down to six months and saving $1–$2M.

Closing the gap with AI-powered action

The gap between high-performing and struggling health systems is widening, and the difference comes down to action. Predictive intelligence and automation aren’t just buzzwords; they’re proven strategies for anticipating operational needs and eliminating delays in critical workflows. With Infor Industry AI solutions, healthcare organizations can turn insight into action, reduce risk, and deliver care with greater speed and confidence.

Coming up next: How Infor Cloverleaf helps healthcare organizations build a culture of data through seamless interoperability and smarter information exchange.