Hotels, resorts, and casinos are rethinking the way they deliver services, having to act fast and be highly maneuverable in doing so. The ones who are ahead of the game are those that recognize the important role that a foundation in scalable technology plays in operational cohesion and flexibility. This helps them thrive in present times and secures long-term resilience for future challenges, too. As we venture into the 2020s, the relationships between technology, culture, world events, and utility will only deepen. How does cloud adoption stand as the first step to achieving resilience? Here are some starting points to consider.