Welcome to the Infor Customer Center

Everything you need to maximize your Infor investment, all in one place. Explore new release information, resources and documentation, training, Infor Concierge, services and support, and more.

Infor_3D Platform Image_Library_Dark_02.jpg

Infor customer service representative wearing a headset

What’s New
Getting Started
Release Center
Best Practices
Support
Working Together
Concierge
Resources

What’s new at Infor

New features and enhancements

Every April and October, Infor launches new product features and enhancements. Explore the latest release – and see how we future-proof your investment with continuous innovation.

New feature release

Spotlight: Infor Velocity Suite

Discover Infor Velocity Suite – an all-inclusive package of AI solutions, tools, and expertise. Built for Infor CloudSuite customers, it’s your simplest – and fastest – path to achieving real value from AI.

Infor Velocity Suite

Getting started with your Infor solution

Release Center: Everything you need to know

Spreadsheet, chart, data, tab, web, page, grid, document, excel, file, format, work, business, calculation, software, productivity, schedule, table, report

Your release information

View personalized release updates and documentation related to your Infor products.

Release information

Upcoming release events

Find upcoming release events that apply to your specific Infor products.

Release events

Clock, time, schedule, hours, appointment, timer,

April release: Digital event

The new release is all about AI that knows your industry. Learn more: May 7 at 10 a.m. EST.

Scale, growth, square, arrow, measure, growth, expand, bigger, resize, full screen, transform, scalability

Release highlights

Get easy access to release highlights – including presentations of key enhancements. (Login required.)

Release highlights

Loading component...

Best practices and learning

Training

Visit Infor U for comprehensive training courses, materials, and personalized learning paths. (Login required.)

Infor U

Certification

Turn your Infor software knowledge into an industry-recognized badge with our certification program.

Infor certification

Customer community

Connect with 14,000+ other Infor users in the Infor Global Community.

Visit the community

Community events

Explore upcoming community events by date, product, or program.

View events

User groups

Join product and peer groups to share best practices for your Infor products.

View user groups

Infor Value+ catalog

Explore prebuilt ERP add-ons that use RPA and AI to help you innovate faster.

Infor Value+

Loading component...

Support representative helping a customer

SUPPORT RESOURCES

Support and incident escalations

Easily open support tickets – and track them from creation to resolution – using intuitive dashboards. A watchdog utility monitors active incidents and automatically triggers notifications and escalations based on priority codes – for rapid resolution. (Login required.)

View support tickets

Loading component...

Working together: Collaborate and contribute

Consulting services

Explore Infor Global Professional Services offerings – including cloud readiness assessments, data services, implementation, optimization, change management, and more.

View consulting services

Innovation services

Identify new ways to innovate, optimize, and create lasting value from your Infor CloudSuite investment with Infor Global Advanced Services – our specialized innovation service packages.

View innovation services

Partner expertise

Infor partners provide specialized, industry-specific expertise to help you accelerate deployment, enhance ROI, ensure seamless integration of Infor CloudSuite solutions – and much more.

Find a partner

Developer portal

Build, innovate, and scale on our industry-leading cloud platform. Access comprehensive APIs, documentation, developer tools, and tutorials in the Infor Developer Portal.

Visit the portal

Enhancement requests

Submit enhancement requests to influence product development. Search requests, vote for (or against) them, endorse your favorites, and subscribe to specific requests to receive status updates. (Login required.)

Make a request

Adoption accelerator

Fast-track Infor ERP user adoption, proficiency, and engagement by introducing in-context knowledge and guided instructions directly in your workflows – with Infor Adoption Accelerator.

Accelerate adoption

Loading component...

Infor Concierge: Your centralized support portal

Infor Concierge is a centralized, personalized self-service portal built to help our customers manage their software, support cases, and training all in one place. It provides a unified experience by consolidating all support-related services under one umbrella. Infor Concierge includes:

Bar, graph, analytics, data, Birst, reporting, tracking, chart

Details and status of open support incidents

Research, search, inspect, detail, magnifying glass, review, check, learn, education, find, learn

Fast and easy knowledgebase search

Classes, education, school, student, teacher, whiteboard, presentation, screen, person, lecture, present, learn, teach, college, university

Single sign-on to Infor Education portal

Product roadmap information

Binoculars, insights, search, research, view

Quick views and voting on product enhancements

Mobile, tech, tablet, phone, screen, device, iPad, software, chart, graph, tracking, reporting, analytics, data

Access to Infor Services project details

Street, sign, signpost, directions, choice, decision, public sector, road, crossroad, arrows, location, path, information, direction, post, signage, orientation, navigation, way, uncertainty, pole, marker, map, destination

Guides to facilitate system navigation

Loading component...

Additional customer resources

Connect
Support
Education

Connect

Whether it's issues, interests, or industry news and trends, get access to the latest and most relevant dialogue surrounding Infor software.

Infor blogs
Infor Global Community
Support discussion forums (login required)
Find a partner
Developer portal
Preference center

Loading component...

Welcome to the Infor Customer Center

What’s new at Infor

New features and enhancements

Spotlight: Infor Velocity Suite

Getting started with your Infor solution

Checklists

How-to videos

Documentation

Acronyms