All-female hackathon team brings returns automation to Infor Marketplace
The Infor Community Hackathon was designed to foster practical innovation. Competing teams tackled real-world business challenges, demonstrating that short, focused sprints of creativity and collaboration can produce deployable solutions.
Team Mashfrog Pink’s win exemplifies how Hackathon participants can turn a pain point into a market-ready product that delivers real, meaningful value to customers.
"Team Pink’s achievement proves that innovation thrives when inclusion meets technology. Our goal was not only to solve a real-world challenge but to show that creativity and collaboration can drive meaningful business outcomes," said Olivia Lara, team lead.
The problem: Manual return handling
The challenge their solution addresses was all too common: return requests arriving by email, attachments scattered across threads, and teams spending hours extracting details, re-keying data, and chasing approvals. These manual steps introduced delays, mistakes, and friction for customers waiting on credits or replacements. Rather than accept the status quo, Team Mashfrog Pink designed a flow that removes repetitive work and surfaces what matters.
Team Mashfrog Pink built its solution on Infor Industry Cloud Platform with Infor Velocity Suite, creating a cohesive automation environment that eliminates the need for complex, point-to-point integrations. Customers gain instant access to the individual benefits of specific solutions operating as a unified suite of technologies.
Team Mashfrog Pink combined purpose‑built components of Infor Industry Cloud Platform and Infor Velocity Suite to orchestrate its end‑to‑end flow:
- Infor Robotic Process Automation (part of Infor Velocity Suite): Orchestrates processes across systems and interfaces to kick off and manage cases
- Infor GenAI and Infor Document Processor (part of Infor Velocity Suite): Read emails and attachments, extract structured return data, and classify reasons
- Infor Intelligent Open Network (ION): Routes returns, enforces business rules, and manages system‑to‑system integration communications and approvals
- Infor Document Management (IDM): Securely stores return documents and creates tamper‑proof audit trails
- Infor Data Lake: Captures return records for analytics, trend detection, and cost analysis
The outcome is a smarter, faster returns operation that delivers clear business value:
- Faster, more accurate processing with fewer manual steps and lower error rates
- Reduced operational cost and reallocated staff time toward higher‑value activities
- Improved customer experience through quicker credits and replacements
- Actionable insights into return patterns and costs to drive smarter, data‑driven decisions, turning returns from a cost center into strategic intelligence
You can watch the full demo here from Team Mashfrog Pink to explore how the automated returns flow works across Infor Industry Cloud Platform and Infor Velocity Suite.
This solution is more than a proof of concept. It is a deployable product that demonstrates the practical value of the Infor Industry Cloud Platform and Infor Velocity Suite. As an outcome of Infor’s annual Community Hackathon, it shows how innovative partners can quickly deliver targeted solutions that reduce friction, lower operating costs, and unlock strategic insights from routine processes.
We congratulate Team Mashfrog Pink: Olivia Lara, Veena Nerway, Madison Nguyen, Nina Kralj, and Suvetha Rajkumar, for turning a real operational problem into a market-ready solution. The team exemplifies what the Hackathon set out to do: solve real challenges through focused collaboration, which makes an impact.
To explore the solution, request a demo, or learn how it can fit your environment, visit the Infor Marketplace listing or contact your Infor representative.
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