Over the last two years, the restaurant and food services industry have made incredibly agile and fast shifts to compensate for a disruptive period. But even before the start of the decade, forces from different directions were bearing down on how restaurants and MFS concepts engage with guests via restaurant technology.
One of the common denominators is a fundamental shift in control over the ordering journey, with much of that control in the hands of the guests themselves. What does this look like today, and how must restaurants and MFS organizations plan their technology road maps to serve this important trend?