June 14, 2023
HITEC 2023 in Toronto (June 26-29) is just around the corner. As always, it will be one of the industry’s most important, must-attend events and Infor will be at Booth #2125.
Our team looks forward to sharing great conversations with old friends and new acquaintances. The show will generate interesting discussions about the benefits of cloud-based operations for achieving revenue objectives and exceeding guest experience expectations.
In this era of evolving hospitality technologies, conference attendees can expect to hear informative discussions about timely themes, including how to adapt to changing workforce trends, using data and analytics to enhance profitability, and unlocking the potential of next-generation hospitality solutions. Let’s take a closer look at a few of these topics.
Empowering employees and containing labor costs
Since the pandemic, many hotels and resorts have struggled to recruit and retain enough staff to maintain service quality. A tight labor market led to rising wages and high turnover as workers moved into other industries pursuing higher compensation and better work-life balance. As a result, industry leaders are rethinking workforce management strategies to improve recruiting and retention while also relying on technology to help staff work more productively.
Hotel and resort brands are leveraging hotel property management solutions to automate mundane tasks and allow employees to focus on delivering excellent guest service. Mobile and cloud solutions empower staff with better visibility around guest profiles and histories, reservations, requests, housekeeping schedules, event bookings, and other information needed to work efficiently and effectively anywhere on the property.
Enhancing profitability with data and analytics
After a robust post-pandemic rebound in travel, hospitality leaders face a more mixed economic outlook for 2023. However, hotels that take a data-driven approach to managing revenue and maximizing profit can position themselves to outperform financially.
A Cloud-based, AI-enabled hospitality revenue management solution provides demand forecasts, pricing & distribution decisions. Combined with data analytics and insights for better decision making it helps drive maximum revenues and profits.
Of course, revenue optimization extends beyond REVPAR—operators can also employ data-driven sales and catering technology to maximize revenue in event spaces on the property.
Exceeding guest expectations
There will be many conversations about improving the guest experience at HITEC 2023. Experience is not a new topic, but it continues to be the most important one in a world of rapidly evolving guest preferences and expectations. Knowing your guests and allowing employees to access guest profiles instantly is essential to delivering the levels of service today’s travelers expect.
Contactless and mobile technologies innovated during the pandemic continue to provide an empowered guest experience preferred by travelers. Hotels are deploying self-service kiosks, mobile apps and AI-powered chatbots to reduce friction in check-in/check-out, amenity booking, and service requests. These technologies give guests more control over their stay while reducing pressure on the front desk and service staff.
Meet us in Toronto!
We’d love to connect with you at HITEC 2023 and discuss how your business needs are changing with new trends in hospitality. Please stop in and see us at Booth #2125.
At HITEC, we will be demonstrating our full suite of integrated, scalable hospitality solutions. Come see how we are helping hotels and resorts optimize operations, deliver innovative services, and create extraordinary guest experiences.
Request your HITEC meeting with Infor here.